General Manager

Job Description

Job Description

General ManagerKaizen Collision Center – El Mirage, Arizona

Leadership matters.

The best collision centers aren't built by equipment alone. They're built by strong leaders who know how to support their teams, develop people, create accountability, and deliver an exceptional customer experience.

Kaizen Collision Center is looking for an experienced General Manager to lead our El Mirage location and help drive continued growth throughout Arizona's West Valley.

This is an opportunity to join one of the fastest-growing collision repair organizations in the country while leading an established operation serving El Mirage, Surprise, Sun City, Peoria, Glendale, Avondale, Goodyear, and surrounding communities.

If you're a proven collision repair leader who understands production, customer service, team development, and operational performance, we'd like to talk with you.

Why El Mirage?

Located in the heart of Arizona's rapidly growing West Valley, El Mirage continues to see strong population growth, increased traffic volume, and year-round demand for collision repair services.

With easy access to Grand Avenue, Loop 101, Loop 303, and major commuter routes throughout the Phoenix metro area, our El Mirage location serves thousands of drivers across the region.

As the area continues to expand, so does the opportunity to build a high-performing team and grow a successful collision repair operation.

What We OfferHealth Coverage Through Curative

• $0 Deductible
• $0 In-Network Copays
• $0 In-Network Prescriptions
• Preloaded Card for Approved Out-of-Network Care
• Employee Pays Only the Premium

Additional Benefits

• Competitive Salary + Performance Bonus Opportunities
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Paid OEM & Industry Training
• Leadership Development Opportunities
• Career Advancement Within a Growing Organization

Position Overview

The General Manager is responsible for the overall performance of the collision center, including production, financial performance, employee development, customer satisfaction, quality control, and operational efficiency.

This role requires a hands-on leader who can effectively manage people, processes, and performance while maintaining Kaizen's commitment to safe, high-quality repairs.

The General Manager works closely with estimators, technicians, customer service representatives, parts personnel, insurance partners, vendors, and regional leadership to ensure the shop operates at a high level every day.

Key Responsibilities

• Lead all daily collision center operations
• Recruit, train, coach, and develop team members
• Manage production flow and repair cycle times
• Drive customer satisfaction and retention
• Monitor repair quality and adherence to OEM procedures
• Maintain strong relationships with insurance partners and vendors
• Review financial performance and identify growth opportunities
• Manage staffing levels and workforce planning
• Ensure compliance with company policies and safety standards
• Foster a positive culture built around accountability, teamwork, and continuous improvement

Qualifications

• 2+ years of collision repair management experience
• Strong leadership and team-building skills
• Understanding of collision repair operations and workflow management
• Experience working with insurance companies and DRP relationships
• Strong communication and organizational skills
• Ability to analyze performance metrics and drive results
• Customer-focused mindset
• Valid driver's license

About Kaizen Collision Center

Kaizen Collision Center is one of the fastest-growing collision repair organizations in the United States, with locations across Arizona, California, Colorado, Iowa, Nebraska, and Nevada.

Our mission is simple: provide safe, high-quality repairs while creating an environment where employees can build long-term careers and customers can trust the repair process.

Ready to Lead?

If you're ready to take the next step in your collision repair leadership career and help lead a growing, customer-focused operation in El Mirage, we encourage you to apply today.