Complete Playground Supervisor

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Wellness resources

About Us Complete Playground is the ultimate destination for inclusive family fun in the heart of New York City. As the largest indoor playground in Manhattan, our facility is a vibrant urban oasis featuring wall climbing, slides, interactive play zones, and a specialized fidget wall. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds, including a top-notch sensory space designed to help children relax and recharge.

Position: Supervisor 

Overview: We are seeking a friendly, energetic, and versatile individual to join our team as an Associate. In this role, you will be called upon to be the face of Complete Playground at the front desk, as well as ensuring a safe, high-energy environment working and maintaining the playground floor. The ideal candidate is organized, reliable, and able  maintain a welcoming atmosphere for children and families; while seamlessly troubleshooting issues as they come up. 

Key Responsibilities:

• Admissions/Front Desk: Greet families with a warm demeanor, manage check-ins, process payments, and handle admissions for play sessions, classes, and special events. 
• Maintain an organized front desk, which includes restocking items, and some light cleaning duties like wiping counters and sweeping floor. 
• Communication/Front Desk: Answer phone calls and emails regarding facility hours, services, and policies; provide clear guidance to guests regarding safety rules and sensory space usage.
• Event Support/Front Desk: Assist with bookings, scheduling, and check-ins for birthday parties and private events.
• Playground Supervision/Floor: Oversee the play areas to ensure the safety and well-being of all guests, monitoring equipment and enforcing rules to prevent unsafe behavior.
• Facility Maintenance/Floor: Organize and tidy all playground areas, reporting any maintenance issues and ensuring the facility remains a clean, vibrant environment at all times. This can include light cleaning duties. 
• Safety & Support: Respond promptly to emergencies or incidents in accordance with company policies and handle customer feedback or concerns with patience and professionalism.
• Team Collaboration: Work closely with colleagues to ensure smooth daily operations and a seamless experience for every family.

Qualifications:

• Excellent communication and interpersonal skills with a professional demeanor.
• Ability to multitask and stay organized in a high-traffic, fast-paced environment.
• Friendly, patient, and approachable, especially when interacting with children and neurodiverse families.
• Proficient in basic computer systems (e.g., POS systems, Microsoft Office).
• Physical stamina to stand, move, and remain alert for extended periods. 
• Must be able to lift up to 25lbs. 
• Reliable and punctual with a strong sense of responsibility.
• Previous experience in customer service, reception, or working with children is preferred.
• Flexibility to work weekends, holidays, and occasional evenings as needed.