Customer Service Specialist

Omaha, 700 S 72nd Street, Omaha, Nebraska, United States of America Job Description Posted Tuesday, August 25, 2026 at 6:0 0 AM At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here are a few reasons why: A FUN, stable work environment, with no lay-offs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities. Pay Range: $17.85 - 22.22 hourly Job Description: Your Piece of the Puzzle Do you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you! This role requires reliable weekend availability, with scheduled shifts set on both Saturdays and Sundays. Additional weeknight hours are assigned based on business needs and may vary from week to week. Associates in this role average approximately 18 to 22 hours per week, though hours may increase during busy seasons, special events, or other operational needs. Weekday schedules are typically released several days to one week in advance. Job Duties: A Day in the Life Assist: Provide world-class customer service Resolve situations for customers in a prompt, accurate, and friendly manner. Create positive experiences and build relationships to enhance customer loyalty. Follow up with customer concerns, issues, needs in a timely manner. Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action. Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations. Research and review customer accounts. Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters. Process : Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner. Be Your Best & Represent NFM at the Highest Level: Expect to be a kind, helpful, and courteous Team Player Responsible for maintaining a clean and organized workstation Complete training and be eager to continue to learn new things Your work will directly impact our ability to help people create a lifestyle they love, for the people they love— because that’s what we love. Qualifications: Can You Check These Boxes? High School Diploma or GED preferred 1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction OM & KC ONLY: 6 months of cash handling experience preferred Ability to enter data quickly and accurately Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.) Ability to work nights, weekends and/or early morning hours based on business needs English/Spanish bilingual speakers preferred Knowledge of Microsoft Office Applications Pre-employment screening includes criminal background check Benefits: What’s in It for You? As a part-time member of our NFM Family, you will enjoy: Competitive pay Paid holiday and paid time off Staff discount on merchandise (Collectively, NFM staff has saved almost $2 million on purchases in the last 12 months) Paid training 401(k) with company matching Employee assistance program Career development and advancement opportunities Nebraska Furniture Mart is an Equal Opportunity Employer Omaha, 700 S 72nd Street, Omaha, Nebraska, United States of America #J-18808-Ljbffr Nebraska Furniture Mart, Inc.