Patient Care Coordinator (Remote Telehealth)

Job Description

Patient Care Coordinator (Remote Telehealth)

Part Time | 1099 Contractor | Starting at $22/hour (based on experience)

Coastal Primary Care & Wellness is a fast-growing telehealth primary care and optimization clinic serving patients across multiple states.

We are hiring a Patient Care Coordinator to become the operational backbone of our patient experience.

This is not a traditional front desk role.

This role supports patient onboarding, scheduling, lab coordination, treatment workflow completion, and provider operations so our clinical team can stay focused on patient care.

If you enjoy organization, ownership, solving problems, and helping patients move through care efficiently, this role may be a great fit.

Schedule

Starting schedule:

• Approximately 3 hours per day

• Monday through Friday

• Hours expected to grow as patient volume increases

Consistency and responsiveness during assigned hours are important.

What You’ll OwnPatient Scheduling & Intake

• Review appointment requests and schedule patients

• Create and manage patient portal access

• Verify intake forms and questionnaires are completed

• Collect and organize required documents

• Support patient onboarding and appointment readiness

Provider Readiness & Chart Preparation

• Review provider schedules daily

• Ensure charts are complete before visits

• Verify records, questionnaires, IDs, and supporting documents

• Flag incomplete charts for follow-up

Goal:

Providers begin visits prepared and focused on patient care.

Lab Coordination

• Monitor incoming lab results

• Coordinate scheduling of lab review visits

• Assist with processing provider-approved lab orders after payment

• Communicate next steps to patients

Important:

This role does not interpret labs or make clinical decisions.

Treatment & Order Coordination

• Support provider-approved treatment workflows

• Coordinate order processing through established systems

• Track confirmations and status updates

• Maintain accurate documentation and follow-through

Important:

Clinical decisions remain with licensed providers.

Patient Follow-Up & Workflow Management

• Follow up on incomplete tasks

• Monitor unpaid invoices and treatment delays

• Assist patients with completing onboarding requirements

• Help ensure patients continue moving through care efficiently

Communication & Operations

• Monitor inboxes and patient communication channels

• Respond to operational questions

• Escalate clinical questions appropriately

• Support provider workflow and operational efficiency

What Success Looks Like

You may be a great fit if you enjoy:

✔ Creating structure and organization

✔ Following processes consistently

✔ Communicating clearly and confidently

✔ Solving problems independently

✔ Learning new systems quickly

✔ Helping patients feel supported and cared for

Success means:

✔ Providers start visits with complete information

✔ Patients move smoothly through treatment workflows

✔ Lab reviews and orders are processed efficiently

✔ Tasks are completed with minimal follow-up

This is not a passive administrative role.

Qualifications

Preferred:

• Medical office, patient coordination, care coordination, medical assistant, telehealth operations, or healthcare administration experience

• Comfortable learning multiple systems and web portals

• Strong organization and attention to detail

• Professional communication skills

• Ability to work independently in a remote environment

Required:

• Reliable internet and private workspace

• HIPAA awareness and professionalism

• Background check prior to onboarding

About Coastal

Coastal Primary Care & Wellness is a telehealth-first clinic focused on primary care, hormone optimization, metabolic health, and preventative medicine.

Our mission is simple:

Elevating Wellness. Lowering Barriers.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]

Example: Determine and develop user requirements for systems in production, to ensure maximum usability

Qualifications

[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

Example: Excellent verbal and written communication skills