Automotive Service Advisor / Writer | Weekends Off | Blackhawk

Job Description

Job Description

Job Title:

Automotive Service Advisor /Writer

Location:

9245 S Sam Houston Pkwy E, Houston, TX 77075

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities

Responsibilities include, but are not limited to:

Greet every guest that enters our facility with hospitality and respect

Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand

Manage the store’s workflow in an effective and efficient manner

Consistently and effectively sell our services without jeopardizing honesty and integrity

Maintain a positive attitude and team atmosphere at all times

Communicate on the phone in a clear professional manner

Build long-term relationships between the store, yourself and our customer

Directs, coordinates, and participates in performing customer service activities

Shuttle guest as needed in CBA branded vehicle

Ensure that all repairs are performed to proper specifications.

Work together as a team and assist other employees as needed

Other duties as assigned

Requirements

Qualifications:

2-5 years of Experience

Current driver’s licenses

Driving record acceptable to our current insurance carrier

Proficiency in Windows based computer software and automotive store applications

Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm

Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)

Occasionally lifting and carrying objects over 50 lbs.

Keeping a brisk work pace in a high-volume environment

Benefits
Mon-Fri Schedule###Retirement Plan###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Disability Insurance###Career Growth Opportunities###Hands on Training###Paid Vacation & Paid Holidays###