Automotive Service Advisor / Writer

Job Description

Job Description

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guest look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.

Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities

Responsibilities include, but are not limited to:

Greet everyone that enters our facility with hospitality and respect

Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand

Manage the store’s workflow in an effective and efficient manner

Consistently and effectively sell our services without jeopardizing honesty and integrity

Maintain a positive attitude and team atmosphere at all times

Communicate on the phone in a clear professional manner

Build long-term relationships between the store, yourself and the customer

Directs, coordinates, and participates in performing customer service activities

Shuttle customers as needed

Ensure that all repairs are performed to proper specifications.

Work together as a team and assist other employees as needed.

Other duties as assigned.

Requirements

Prior Retail Sales / Customer Service experience is necessary, but no automotive repair background is necessary.

Current driver’s licenses

Driving record acceptable to our current insurance carrier

Proficiency in Windows based computer software and automotive store applications

Associates degree preferred

Benefits
Mon-Fri Schedule###Health Insurance###Dental Insurance###Vision Insurance###