Call Center Representative-Pharmacy Technician, (Onsite)

Job Summary In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department. Job Responsibilities Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into the appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions. Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed. Resolves third party rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the rejects. Provides assistance to pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate. Must obtain an active technician license or certification within the first 90 days and maintain it thereafter. Basic Qualifications High School Diploma or GED. Basic level PC skills (e.g., startup/shutdown computers, use mouse, start/close programs, switch between programs, save files, print documents, and/or access information online). Basic search engine skills: open browser, type URLs, use search engine, bookmark sites, navigate with back/forward/stop buttons, and fill out forms online. Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). Communicate effectively in writing and verbally. 18 years of age or older. Preferred Qualifications At least one year of pharmacy technician experience in a retail or call center environment. At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency. Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluating customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents). Fluency in Spanish and English. Salary Range $16.50 - $22.00 per hour. This role will remain open until filled. Salary offered will depend on experience, seniority, geographic location, and other factors. Bonus may be available per company bonus plan. #J-18808-Ljbffr Walgreens