Shipping/Receiving Office Lead - 1st Shift

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking, using scratch‑made stocks, hand‑chopped herbs, and only the highest‑quality ingredients, complemented by cutting‑edge technology. This allows us to deliver consistently safe, exceptional products on a large scale. But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success. We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another. If you’re looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team. Job Summary The Shipping Office Lead ensures the safe, accurate, and efficient execution of shipping/receiving, billing, inventory, and third‑party warehouse activities. This position coordinates daily workload, supports service and inventory accuracy, and provides day‑to‑day direction, training, and accountability for two employees while serving as the primary operational contact for assigned shipping activities. Role and Responsibilities Adhere to and reinforce safe working practices at all times. Lead daily start‑up activities, assign work, establish priorities, and monitor completion for two employees. Conduct daily area checks for safety, quality, GMP, documentation, and process compliance; correct or elevate issues promptly. Train, coach, and support employees on shipping procedures, systems, customer requirements, inventory controls, and safe equipment operation. Coordinate the release of product from third‑party storage facilities for shipment or customer pickup, monitor transfers transactions and validates inventory readiness for reconciliations Ensure bills of lading and all required shipping documentation are accurate, complete, and issued on time. Enter ASN data and complete related system transactions when required. Prepare shipments in accordance with customer‑specific shipping requirements in their portals. Coordinate daily truckloads, shipment priorities, dock activity, and appointment schedules. Communicate with carriers, third‑party warehouses, Planning, Customer Service, Transportation, and Operations regarding shipment status, shortages, delays, or changes. Unload vehicles safely and efficiently when operational support is required. Organize and prioritize daily pick orders to meet shipping schedules and customer commitments. Perform and oversee cycle counts, inventory research, and reconciliation activities to maintain inventory accuracy. Notify Planning and management of actual or potential product shortages and recommend appropriate next steps. Complete and verify required records accurately and on time to ensure full traceability. Follow and reinforce company Good Manufacturing Practices (GMPs), food safety standards, and quality requirements. Maintain a clean, organized, and audit‑ready shipping / receiving office and work area. Plan work in advance to reduce downtime, labor inefficiency, shipment delays, and service disruption. Maintain accurate operational data, logs, and performance records. Manage and verify Ross system transactions and resolve routine transaction errors. Serve as the first point of escalation for routine shipping, documentation, inventory, and scheduling issues. Monitor employee attendance, task execution, work quality, and adherence to procedures; communicate concerns to the direct supervisor. Provide shift handoffs and timely updates to all relevant parties regarding open items, risks, and changes. Perform other duties reasonably assigned by management.

LEVEL OF RESPONSIBILITY

Works with general supervision and independently organize daily shipping activities within established policies and schedules. Assigns work, provides direction, and influences the daily actions and priorities of two employees. Maintains regular contact with internal departments, carriers, third‑party warehouses, and customers as required to support shipments. Makes routine operational decisions affecting shipping flow, inventory accuracy, documentation, labor utilization, and customer service. Escalates safety, food quality, employee relations, service, and material inventory risks to the direct supervisor. Errors may affect shipment timing, inventory integrity, cost, traceability, or customer service.

SUPERVISORY RESPONSIBILITIES

Provides daily work direction, training, coaching, and performance feedback for two employees. Supports onboarding, schedule coverage, policy compliance, issue resolution, and consistent execution of standard work. Formal disciplinary action, compensation decisions, hiring, and termination remain with management unless specifically delegated.

REQUIRED

Associate degree or equivalent combination of education and relevant experience preferred. Three or more years of shipping, warehouse, inventory, logistics, or manufacturing experience; food industry experience preferred. Previous lead, training, or work‑coordination experience preferred. Experience working in temperature‑controlled environments and handling perishable products. Working knowledge of shipping documentation, bills of lading, ASN processing, inventory transactions, cycle counting, and traceability requirements. Proven commitment to safe work practices, GMPs, food safety, quality, and accurate documentation. Strong leadership, interpersonal, coaching, and conflict‑resolution skills. Organized, dependable, detail‑oriented, and able to make sound decisions in a fast‑paced environment. Ability to work all scheduled shifts, report on time, and support schedule changes or overtime based on business needs. Intermediate data‑entry, email, spreadsheet, and document‑formatting skills; experience with Ross or a comparable ERP/WMS preferred.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

Ability to operate or learn to operate a pallet jack and forklift, subject to required authorization and training. Ability to communicate clearly and professionally with employees, supervisors, carriers, customers, and cross‑functional partners. Commitment to food safety, product quality, service, and continuous improvement. Excellent attention to detail and follow‑through. Effective verbal and written communication skills. Professional telephone and email skills. Strong time management, problem‑solving, planning, and organization skills. Ability to interpret shipment requirements, reconcile quantities, and perform basic business calculations. Ability to remain composed, prioritize competing demands, and elevate issues appropriately. Bilingual English and Spanish skills required.

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those a Shipping Lead encounters while performing the essential functions of this job. Physical Demands/Efforts Work requires occasional physical exertion including some lifting of objects weighing up to 40 pounds. Mental & Visual Demands Work performed by this position requires moderate mental concentration to effectively execute moderately complex tasks. Work requires frequent visual effort for extended periods of time. Work Environment and Hazards Employee works in a manufacturing setting with frequent exposure to heat/cold, dust, noise or other factors that may require protective equipment and still pose a hazard. This position has regular exposure to hazards that could result in injury and loss of time at work. Travel is not required for this position. Pay Range for Shipping/Receiving Office Lead The Shipping/Receiving Office Lead base pay range $24-26 USD/hourly. The listed salary range represents Kettle Cuisine’s good faith estimate for this position and represents the minimum and maximum for new hire salaries for the Lynn, MA location only. Ranges will be reviewed on a regular basis. An employee’s rate of pay within the range is determined by their qualifications, relevant experience, and demonstrated performance over time. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. The Shipping/Receiving Office Lead position is eligible for our comprehensive benefits package. Kettle Cuisine and all its legal entities comply with all federal, state, and local minimum wage laws. This position is also eligible for a target bonus of 5%. Americans with Disabilities Act Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. Equal Opportunity Employer Kettle Cuisine is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Kettle Cuisine are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Kettle Cuisine will not tolerate discrimination or harassment based on any of these characteristics. Core Values Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day. #J-18808-Ljbffr Kettle Cuisine, LLC.