Telephone operator

divh2Patient Services Representative (Telephone Operator)/h2pWe are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for someone who communicates clearly, stays organized in a high-volume environment, and understands that excellent customer service begins with the first phone call./ppWhat youll do:/pulliAnswer a high volume of incoming calls in a professional and friendly manner/liliSchedule patient appointments accurately based on provider and visit type guidelines/liliGather and document necessary information, including insurance and patient history when appropriate/liliCreate and complete phone notes to ensure clear communication within the care team/liliRoute calls and messages appropriately to clinical staff and departments/liliAssist patients with questions related to scheduling, referrals, and office processes/liliProvide a calm, helpful experience for patients calling the clinic/liliCollaborate closely with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately/li/ulpWhat were looking for:/pulliHealthcare experience strongly preferred/liliExcellent phone presence and customer service skills/liliStrong attention to detail and ability to multitask in a fast-paced environment/liliComfortable working with electronic medical records and scheduling systems/liliAbility to remain professional and composed while managing multiple calls and requests/li/ulpNote: This description reflects the primary functions of the role but is not exhaustive. Additional responsibilities may be assigned as needed./p/div