Patient Services Representative

Patient Experience Representative

We are seeking a dedicated Patient Experience Representative to provide exceptional administrative support, ensuring the best possible patient experience by effectively coordinating services for patients and families. This role involves supporting departmental and organizational initiatives with a focus on continuous process improvement.

Responsibilities

• Provide positive and effective customer service that supports unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services.
• Process admissions and discharges.
• Provide routine clerical support as needed.

Essential Skills

• Customer service
• Patient registration

Additional Skills & Qualifications

• A high school level of education is required; a bachelor's degree is preferred.
• Prior customer service or administrative experience is preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Work Environment

This position is 100% onsite with two openings available. The first shift is from 7 AM to 3:30 PM, Monday to Friday and 2nd shift if 3pm-1130pm Mon to Friday. The role requires working in a dynamic and supportive hospital environment and is 100% on site.

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston, MA.

Application Deadline

This position is anticipated to close on Jul 30, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.