Patient Service Representative
Beth Israel Deaconess Medical Center
Join to apply for the Patient Service Representative role at Beth Israel Deaconess Medical Center 1 week ago Be among the first 25 applicants Join to apply for the Patient Service Representative role at Beth Israel Deaconess Medical Center Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt The Division of Pulmonary, Critical Care, & Sleep Medicine at BIDMC contains over 40 physicians and nurse practitioners providing care for patients with critical illnesses, lung/airway conditions, and sleep disorders. Our division is affiliated with Harvard Medical School. The Patient Service Representative is the first contact for patients, responsible for answering, triaging, and scheduling provider appointments across our campus. The schedule for this role is 8:30 am - 5 pm. Job Description: Job Summary: Directs patient access by answering, screening, and processing high call volumes in a dedicated call center. Essential Responsibilities: Answer and triage calls professionally, use scripts and guidelines, schedule appointments using centralized systems, verify patient info, obtain referrals, and document payer information. Provide patients with necessary visit preparations, coordinate scheduling efficiently, and handle communication with providers and staff. Required Qualifications: High School Diploma or GED, 1-3 years related experience, proficiency with computer systems, including web applications and Microsoft Office. Preferred Qualifications: Call center experience, strong typing skills (40+ WPM), knowledge of medical terminology, bilingual communication skills. Competencies: Decision making, problem solving, independence of action, effective written and oral communication, teamwork, customer service skills, and physical ability for sedentary work. Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment. Join over 35,000 staff making a difference in patient lives through compassion and skill. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr
$16.15 - $28.8 per hour
...effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our... ...those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members Courteous...SuggestedHourly payMinimum wageFull timeWork experience placementLive inWork at officeLocal areaRemote workMonday to FridayShift workGenoa Telepsychiatry
Boston, MA2 days ago- ...Patient Service Representative - Neurology - Full Time Position Summary - M - F 8 am - 5 pm Acts as a representative in all areas of clerical support. Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering...SuggestedFull timeTemporary workPart time
Elliot Health System
Boston, MA3 days ago $20.38 - $36.44 per hour
...Patient Service Representative Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits...SuggestedHourly payMinimum wageFull timeTemporary workWork experience placementWork at officeLocal areaRemote workMonday to FridayUnitedHealth Group
Boston, MA26 days ago$24.86 - $30.3 per hour
...Ambulatory Services Representative III The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance...SuggestedFull timeContract workFixed term contractWork experience placementWork at officeFlexible hoursAya Healthcare
Boston, MA20 hours ago- ...and primary care doctors, we quickly and effectively treat the patient's condition as part of an integrated healthcare team. Our... ...Position Summary: 40 hr/wk, M - F 8:15 am - 4:45 pm. Acts as a representative in all areas of clerical support. Assumes responsibility for...SuggestedFull timeTemporary workPart time
$20.5 - $25.5 per hour
...Patient Service Representative - Ambulatory Float Pool Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities: Answers, screens and processes...Hourly payWork experience placementWork at officeImmediate startShift work- ...Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops...Contract workFor contractorsRemote workWeekend workAfternoon shift
$20 - $31.16 per hour
...surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health,... ...build thriving communities. Position Summary: The Patient Service Representative (PSR I) reports to the Department’s Practice Supervisor and...Hourly payWork at officeFlexible hoursCodman Square Health Center, Inc.
Boston, MA19 days ago- ...providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative... ...supportive environment. Position Overview The Patient Access Representative II plays a vital dual role within the PACE clinic,...Full timeWork experience placementLocal areaMonday to FridayShift work
Cambridge Health Alliance
Cambridge, MA12 hours ago - ...positions are available. The ideal candidate provides excellent customer service, communicates professionally, and thrives in a busy medical office setting. Duties and Responsibilities: Patient Greeting, registration, scheduling, data entry, and processing....Full timePart timeWork at office
Eye Care Specialists
Norwood, MA8 days ago $20.23 - $24.65 per hour
...Patient Access Representative Ensures that the Emergency Department patient registration and billing information is complete and accurate. Provides... ...environment. All team members within Patient Access Services are expected to maintain a Quality Assurance score of 95%...Contract workFixed term contractFlexible hoursBMC Software
Boston, MA3 days ago- ...Position Summary Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and...Work at officeRelocation packageMonday to FridayShift work
Boston Children's Hospital
Boston, MA1 day ago $19.06 - $27.64 per hour
...Patient Experience Representative - Ophthalmology (Waltham) The Department of Ophthalmology at Boston Children's Hospital is dedicated to providing... ...Support: Demonstrates effective and empathetic customer service that supports departmental and hospital operations....TraineeshipRelocation packageMonday to FridayChildren's Hospital Boston
Boston, MA3 days ago$16 - $29 per hour
...Patient Check-In Representative Optum is a global organization that delivers care, aided by technology to help millions of people live healthier... ...who have arrived and directs patients according to service line customer service standards Identify patients with...Hourly payMinimum wageFull timeTemporary workWork experience placementWork at officeLocal areaMonday to FridayFlexible hoursUnitedHealth Group
Somerville, MA19 days ago$18 - $27 per hour
...Overview The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive... ...care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection,...Fixed term contractImmediate startFlexible hoursShift workWeekend workAfternoon shiftEast Boston Neighborhood Health Center
Boston, MA8 hours ago- ...Full-Time Patient Care Representative 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional... ...in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative...Full time
42 NORTH DENTAL LLC
Jamaica Plain, MA3 days ago - ...Patient Access Representative Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable...Hourly payWork at officeLocal areaAfternoon shift
Harbor Health Services, Inc.
Dorchester Center, MA20 hours ago - ...other tasks as assigned. Other tasks may include interacting with patients (and payers) by phone, email, and in person. Use... ...get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how...Flexible hours
Massachusetts Eye and Ear
Boston, MA4 days ago $16 - $29 per hour
...Patient Check-In Representative Optum is a global organization that delivers care, aided by technology to help millions of people live healthier... ...who have arrived and directs patients according to service line customer service standards Identify patients with...Hourly payMinimum wageFull timeTemporary workWork experience placementWork at officeLocal areaMonday to FridayFlexible hoursGenoa Telepsychiatry
Somerville, MA4 days ago- ...Patient Representative The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI). As... ...liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple...Work at officeRemote work
Dana-Farber Cancer Institute
Roxbury Crossing, MA3 days ago $18 - $25 per hour
...area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician... ...staff is responsible for the delivery of exceptional customer service. This position is generally a front line staff position which includes...Full timeFixed term contractWork at officeLocal areaFlexible hoursEast Boston Neighborhood Health Center
East Boston, MA3 days ago- Position Summary: Works under close supervision to provide administrative and customer service support within the Call Center, ensuring a positive patient and family experience through efficient coordination of scheduling, registration, and service‑related inquiries. Performs...Work at officeRelocation packageMonday to Friday
- Position Summary As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology...Temporary workRelocation packageFlexible hours
- ...Job Posting Job Posting Description The Patient Experience Representative will be responsible for: Patient Encounter Management Providing positive and effective customer service that supports unit operations. Assisting in the coordination of care for patients...Work at officeFlexible hours
- Overview Patient Experience Representative I- Neurogenetics role at Boston Children\u2019s Hospital. The Patient Experience Representative serves as... ...Encounter Management: Providing positive and effective customer service that supports unit operations; collaborating with...Full timeRelocation packageFlexible hoursShift work
$23 - $25 per hour
Patient Representative Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and... ...liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple...Full timeContract workMonday to Friday- ...-operative surgical care. Our goal is to promote and restore patients' health by collaborating with physicians and multidisciplinary... ...changing environment. Job Purpose: The Patient Access Representative II (PAR II) position consists of both administrative/clerical...Full timeLocal areaWork from homeShift workWeekend work
Cambridge Health Alliance
Cambridge, MA15 days ago - .... The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various...Work at officeRelocation packageFlexible hoursShift work
- Join to apply for the Patient Service Rep - Needham role at Beth Israel Deaconess Medical Center 2 weeks ago Be among the first 25 applicants... ...by 2x Sign in to set job alerts for “Patient Service Representative” roles. Patient Experience Representative: 11pm-7:30am...Full timeTemporary workPart timeWork experience placementWork at officeLocal areaImmediate startRemote workShift workWeekend work
- ...looking for a Call Center Rep Level 1 for a part-time position. The individual will provide customer service by answering calls, scheduling appointments, and managing patient inquiries. A high school diploma is required, and bilingual skills in English and either Spanish...Part timeAfternoon shift
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