Patient Representative

Overview Patient Experience Representative I- Neurogenetics role at Boston Children\u2019s Hospital. The Patient Experience Representative serves as an initial point of contact for families and works closely with the Program Coordinator to facilitate patient care within the Neurogenetics team. Key Responsibilities Patient Encounter Management: Providing positive and effective customer service that supports unit operations; collaborating with referring providers and practices; assisting with obtaining required authorizations for patient visits; scheduling patients and supporting patient encounters (Neurogenetics visits and Genetic counseling visits). Check In / Check Out: Greeting and directing patients, families, and visitors; monitoring daily schedule and coordinating flow with clinicians/supervisors; facilitating and directing communication with Financial Counseling. Administrative: Recording and forwarding messages; triaging phone calls and patient messages for urgent information or services; triaging phone calls and messages from providers regarding patient referrals; monitoring program inbox and e-faxes. Education / Qualifications: Note: Minimum qualifications and experience are listed below. Qualifications Minimum qualifications: A high school level of education; bachelor’s degree preferred. Experience: Prior customer service or administrative experience preferred; Spanish speaking preferred; ability to communicate effectively both orally and in writing; ability to provide empathy in difficult interpersonal situations; ability to work with diverse internal and external constituencies. Compensation and Benefits This role is eligible for a $2,000 sign-on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). Boston Children’s Hospital offers competitive compensation and benefits including flexible schedules, insurance options, child care and student loan subsidies, generous time off, 403(b) Retirement Savings plan, Pension, Tuition and License/Certification Reimbursement, cell phone plan discounts, and discounted T-passes. Experience the benefits of passion and teamwork. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care, IT Services and IT Consulting, and Research Services Location: Boston, MA Recent postings include: Patient Experience Representative (various shifts and roles) and related positions. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr