Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Shannon Till State Farm in Winter Garden, FL for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Candidates who are fluent or proficient in English and either Spanish or Portuguese are encouraged to apply.
Responsibilities

Answer customer inquiries with accurate, timely information about insurance policies
Answer questions about policies, bills, and coverage updates and get the details right
Serve Spanish-, Portuguese-, and English-speaking customers clearly and accurately
Work through customer problems calmly until they are resolved
Spot gaps in a customer's coverage when you review their policies
Check back in with customers to keep them with the agency
Keep customer files complete and current in the agency system
Qualifications

Prior insurance experience preferred
Fluent or proficient in English and either Spanish or Portuguese, preferred
A patient listener who enjoys solving problems for people
Careful with details and dependable about seeing tasks through
Willing to earn the required Property and Casualty license
Friendly and professional, and puts customers' needs first
Benefits

401(k) retirement plan with employer match
Health insurance
Paid time off (vacation, sick, and personal days)
Paid company holidays
Clear career advancement paths
Licensing and training support
Company events, contests, and team lunches
Pay range:

$19-$25 per hour
This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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