Enrollment Specialist

Job Description Job Description Enr ollment Specialist | $ 23 /hour |MON-FRI 8 : 0 0 am to 5 pm | Temp | Marshfield, WI | Onsite What Matters Most: $23hour Monday- Friday,8a-5pm Benefits in a Card: 3 medical plans, dental and vision Additional benefits such as: group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft Weekly pay via direct deposit or pay card. Job Description: As an Enrollment Specialist in a healthcarefacility,yourprimary responsibility is to ensure positive customer interactions with one major productline. Theindividual will interact with members, applicants, providers, and agents via telephone. Will identify the customer’s concern and appropriately research and resolve the inquiry in a timely manner. Responsibilities: Provides accurate and timely answers to benefit, coverage, premium and claims questions in person, via telephone to ensure member satisfaction. Assists with coordinating out-of-area or non-affiliated provider referrals for members requiring care outside of the Security Health Plan service area to ensure members receive needed medical care in a timely fashion. Answers Center for Medicare and Medicaid Services (CMS) test calls in an accurate and timely manner to ensure compliance with CMS guidelines. Assists Federally Facilitated Marketplace (FFM) members in updating financial and subsidy information to ensure compliance with the federal government and the Affordable Care Act (ACA). Documents interactions with members electronically to ensure member records are accurate and available for future use of other staff. Utilizes electronic systems to verify and assist members with questions or concerns regarding wellness benefits to ensure members are reimbursed correctly for wellness activities. Requirements: 2+years’ experiencewithhealthcareand/orinsurancecustomer service Written and verbal communication skills Ability to multitask and navigate multiple software systems Your New Organization: This organizations dedication to quality and excellence drives our mission to serve our clients with the utmost professionalism. We prioritize innovation and best practices, enabling our team to deliver outstanding results consistently. Your Career Partner: The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network valuesdiversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. In the spirit of pay transparency, we want to share the pay range for this position is $21.00, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future & continued salary growth TRN510ZR