Senior Manager - Intragroup Service Oversight, US Technology

Senior Manager - Intragroup Service Oversight, US Technology

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. This role will serve as a Senior Manager in the Technology Governance Office, focusing on intragroup service oversight. This Senior Manager will be an individual contributor role partnering with other regional oversight teams for the strategic oversight of technology service provided by the Enterprise for SBUS, ensuring robust monitoring and reporting processes. This role drives data-informed decision-making across the Global Wealth Management and Global Banking and Markets technology organizations and partners with senior leadership to align technology performance with business objectives. This senior manager will partner with all 'voice of the internal customer' stakeholders to ensure that their requirements are captured in the service performance oversight. Contribute to the overall success of Technology for Global Banking and Markets by ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team's business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Responsible for the oversight of all BNS Technology services provided to SBUS. Complete local TPRM governance requirements for applicable services. Document and maintain the operational aspects of the service level agreements, leveraging Enterprise artifacts where possible. Hold regular meetings with internal service providers and consumers and perform independent challenge and feed escalation points to the Regional Head of US Technology. Monitor KRIs and KPIs and escalate any items to the business and management where appropriate. Challenge root cause and follow through on service provider remediation actions. Fostering a partnership between Regional Oversight & Technology Governance Office. Act as the escalation point ensuring where required further escalations are made to Regional Head of US Technology when services are not being delivered as contracted. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

A good working knowledge of Global Banking & Markets products. Expertise in vendor oversight requirements. Ability to translate complex data into actionable business insights for senior stakeholders. Strong presentation skills, an eye for detail and the ability to prioritize and work to deadlines. Make decisions at a high pace, and convey a sense of urgency. Encourage others to improve processes and find innovative ways to solve problems. Acts with professionalism and respect at all times. Exemplifies a strict ethical code to pursue honesty, integrity and transparency.

Location(s): United States : Texas : Dallas