Senior CRM Account Executive - Energy & Utilities (West)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Energy & Utilities Vertical

Enterprise Segment

The CRM AE will oversee market success of ServiceNow's CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

**What you get to do in this role: **

The CRM AE supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution

• Provide input to AE during the account planning process based on territory strategy and recommendation

• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles

• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.

• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model

• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle

• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes

• Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role you have:

• Location Requirement: Currently located in a major metro US-West or US-Midwest Regions

• Must have expertise and demonstrated success selling to Energy and Utilities industry

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 7+ years knowledge on return on investment of specialty solutions area (CRM SaaS) to lead solution win

• Full cycle AE experience: from demand generation to negotiation/close

• 10+ years experience as an AE or full cycle specialist sales position

• Understanding of business sales processes

• Travel required: 30-50%

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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