Partner Onboarding Technical Manager

Job Description

About us

At bolt, we're on a mission to revolutionize the insurance landscape by seamlessly connecting people with the protection they need, precisely when they need it. As the world's most internationally scaled insurtech, we operate across more than 35 markets on four continents, collaborating with over 100+ leading insurers and a diverse array of business partners.

By embedding insurance solutions into everyday experiences, we’re making protection more accessible and intuitive for millions worldwide. Join us in shaping the future of insurance, where technology, innovation, and expertise converge to close the protection gap and enable proactive risk assessment and mitigation.

In this position, you will…

Bolt is a fast-growing global Insurtech transforming the way insurance is distributed and managed. We're looking for a Partner Onboarding Technical Project Manager to fully own our Partner Onboarding organization's delivery outcomes — managing partners end-to-end from sales handover through onboarding, go-live, and hypercare. This is a technically fluent, executive-facing role: you'll need enough platform and architecture depth to guide technical conversations, evaluate scope, and make informed tradeoffs, paired with the presence to manage relationships with partner executives and represent Bolt at the leadership level. Deep hands-on technical work — configuration builds, log-level troubleshooting, break/fix — is owned by our Senior Implementation Consultant, who partners with you and sits closer to our Professional Services team. You own the relationship and the outcome; the SIC is your technical extension when partners need hands-on execution.

You will be responsible for…

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• Own the full partner lifecycle end-to-end — sales handover, onboarding kickoff, implementation project management, go-live, and hypercare — as the single accountable owner within Partner Onboarding.
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• Serve as the primary technical and executive point of contact for partners throughout onboarding, translating technical concepts for business stakeholders and business priorities for technical teams.
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• Bring enough technical depth and platform aptitude to evaluate scope, flag integration and architecture risk early, and hold credible technical conversations with partner engineering teams — without owning the hands-on build.
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• Translate functional requirements into technical requirements when working with engineering and platform teams — understanding and speaking to the technical detail fluently, without being the one who writes the technical spec.
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• Partner with Product to turn those requirements into user stories and prioritization decisions.
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• Manage executive-level relationships with partner stakeholders, including business reviews, escalations, and steering conversations.
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• Partner closely with the Senior Implementation Consultant and the Professional Services team for hands-on configuration, troubleshooting, and log-level issue resolution — directing their involvement rather than performing the deep technical work yourself.
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• Coordinate across Product, Engineering, Markets, Embedded Performance, and Support to drive execution from requirements through testing and release.
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• Track progress, surface risks, and communicate status to internal stakeholders and partners across the full lifecycle, including post-go-live hypercare.
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• Own success metrics through hypercare and formally transition partners to the Partner Success Group (PSG) once steady-state is confirmed, ensuring a clean handoff into growth and expansion.
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• Bring professional-services-grade operational discipline to the partner lifecycle — standardized status reporting, escalation frameworks, and scoping/delivery metrics — rather than ad hoc project coordination.
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• Collaborate cross-functionally to identify and address systemic delivery bottlenecks, helping scale onboarding processes and best practices across Partner Delivery & Services as Bolt grows.
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For you to be successful…

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• Manage partner onboarding end-to-end — from sales handover through go-live and hypercare — as the accountable owner, bringing the technical depth to guide the engagement rather than only coordinating it.
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• Act as the senior point of accountability across cross-functional teams during onboarding — owning the partner relationship and delivery outcome, while hands-on technical build and troubleshooting is executed by the SIC.
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• Represent Bolt in executive-level conversations with partner leadership, including business reviews, scoping accuracy, and KPI/delivery-metrics reporting.
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• Gather, document, and validate high-level and functional requirements, and translate them into technical requirements when working with engineering — understanding and speaking to the technical detail, without being the one who writes the technical spec.
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• Develop and own the implementation project plan — sequencing scope, milestones, dependencies, and resourcing across Product, Engineering, and the SIC/Professional Services team — and coordinate estimation, delivery milestones, and timelines with development teams.
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• Manage partner-driven enhancements, change controls, and go-to-market expansions.
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• Facilitate testing and partner training needs and ensure a smooth transition into production and support.
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• Lead hypercare: monitor partner health immediately post-go-live, coordinate rapid resolution of issues through the SIC/Professional Services team, and own success metrics through to steady-state before formally transitioning the partner to the Partner Success Group (PSG) for ongoing growth and expansion.
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• Proactively identify issues and escalate as needed to ensure partner and internal alignment.
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We expect you to be able to demonstrate the following key competencies:

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• Strong technical aptitude — comfortable with SaaS architecture, APIs/integrations, and Agile development processes, even if not hands-on building or configuring day to day.
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• Executive presence — proven ability to manage senior stakeholder relationships, run business reviews, report on delivery/KPI metrics, and communicate confidently with partner and internal leadership.
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• Excellent communication and cross-functional stakeholder management skills.
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• Track record of bringing professional-services-grade operational rigor to delivery — status/escalation reporting, scoping accuracy, and process standardization — not just informal project coordination.
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• Ability to thrive in a fast-paced, startup-like environment.
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You will require the following qualifications and skills

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• Bachelor's degree or equivalent experience.
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• 5–7 years in technical project management, program management, or technical account management, with demonstrated ownership of a full customer or partner lifecycle.
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• Strong technical aptitude — comfortable with SaaS architecture, APIs/integrations, and Agile development processes, even if not hands-on building or configuring day to day.
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• Able to translate functional/business requirements into technical requirements and hold your own in a technical discussion with engineering — without needing to write the technical spec yourself.
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• Background in insurance, ideally P&C or embedded models — required to speak credibly with partner subject-matter experts and correctly translate their business and functional needs into technical requirements.
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• Executive presence — proven ability to manage senior stakeholder relationships, run business reviews, report on delivery/KPI metrics, and communicate confidently with partner and internal leadership.
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• Experience managing partners or clients from pre-sales handover through go-live and into post-launch support.
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• Track record of bringing professional-services-grade operational rigor to delivery — status/escalation reporting, scoping accuracy, and process standardization — not just informal project coordination.
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• Comfortable directing the work of a technical peer (the SIC) without formal management authority.
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• Excellent communication and cross-functional stakeholder management skills.
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• Ability to thrive in a fast-paced, startup-like environment.
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• Travel flexibility: approximately 5–10% as needed for partner kickoffs, go-lives, and key milestones.
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Nice-to-Have (Bonus):

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• Experience with onboarding/project tools such as Rocketlane or monday.com (used internally for our processes).
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• Prior experience partnering with a Professional Services or Implementation team in a similar split-ownership model.
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For more information…

Diversity and Inclusion

At bolt, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status, or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.