Customer Success Specialist

To support a growing fintech startup, the full-time remote Implementation and Customer Success Specialist will manage pre-sales activities, assist in client onboarding and integration, and serve as a primary contact for post-implementation client success. Key responsibilities Support sales team in client-facing pre-sales activities, including preparing demos and technical documentation Assist in the implementation of solutions, ensuring smooth onboarding and integration for clients Serve as a primary point of contact for clients post-implementation, delivering ongoing training and support Required qualifications Minimum 2 years of experience in client-facing/customer success roles, preferably in fintech or financial services At least 1 year of experience working with APIs and web-based software (SaaS) Strong understanding of the software development lifecycle and technical implementation processes Proficient in project management tools and methodologies Ability to manage multiple customer relationships and projects simultaneously