SITE DEVELOPMENT MANAGER

JOB PURPOSE: The Site Development Manager is responsible for driving the growth of the Program of All-Inclusive Care for the Elderly (PACE) within a defined geographic territory. This role focuses on increasing enrollment opportunities through relationship-building with providers, hospitals, senior centers, IPAs, and community organizations. The Site Development Manager develops and executes strategies that align with PACE’s mission of keeping frail seniors safe in the community, while ensuring compliance with state and federal regulations. JOB RESPONSIBILITIES Market Growth & Strategy Develop and implement territory-specific growth strategies to exceed PACE enrollment goals through recruitment, development, and expansion of referral sources and providers. Identify high-potential ZIP codes and populations using demographic and market analysis. Anticipate regulatory changes and incorporate them into outreach and market penetration strategies. Referral Source Development Build and strengthen relationships with hospitals, physicians, IPAs, senior centers, home-delivered meal providers, and other community organizations. Educate referral sources on PACE benefits, eligibility, program features, and referral processes. Serve as the trusted point of contact for referral partners, ensuring smooth collaboration until an Account Manager is assigned. Community Engagement Represent PACE at health fairs, community events, senior housing sites, and cultural gatherings to raise program visibility. Develop culturally competent outreach strategies to engage diverse populations within the territory. Partner with faith-based organizations, advocacy groups, and Community Boards to strengthen community presence. Field Support Work closely with Account Managers to ensure warm handoffs from potential sites to referral sources. Monitor market changes and explore new opportunities in the assigned territory. Track pipeline activity, forecast enrollments, and address barriers with potential partners. Brand Development & Awareness Collaborate with marketing to tailor campaigns to local needs and cultural groups. Ensure consistent messaging about PACE benefits, including social and supportive services. Promote success stories to increase credibility with partners and the community. Support all business lines under the CenterLight Healthcare systems (TeamCare Medical, PATH, C2Q, Matter of Care, and PACE). Reporting & Compliance Maintain accurate and timely reporting of outreach activities, referral pipelines, and Site Development progress. Provide regular updates and market intelligence to leadership. Ensure all outreach and referral development activities comply with DOH, CMS, and PACE regulations. QUALIFICATIONS Bachelor’s degree or equivalent experience in Business, Marketing, Healthcare Administration, Social Work, or related field (Master’s preferred). Minimum of five (5+) years of experience in Business Development, Provider Relations, or Territory Management in healthcare (PACE, MLTC, Medicare Advantage, or related programs strongly preferred). Demonstrated success in developing provider and community partnerships leading to growth. Strong knowledge of senior populations, long-term care, and healthcare delivery systems. Excellent relationship-building, presentation, and negotiation skills. Ability to manage multiple priorities and meet monthly/quarterly enrollment targets. Chinese Bilingual (Mandarin or Cantonese) strongly preferred. Core competencies: Strategic Site Development, Relationship Building with Healthcare Providers and Community Partners, Cultural Competence and Community Engagement, Data-Driven Decision Making and Reporting, Enrollment Pipeline Management, Accountability and Results Orientation. PHYSICAL REQUIREMENTS Stand up to 8 hours per day in the field/community; sit or remain stationary for 6–8 hours daily. Lift/push/pull up to 50 pounds of equipment or supplies following OSHA guidelines. Flexibility to bend, squat, walk, climb stairs, and maneuver between sites during the day. Operate equipment and tools, including typing and reading documentation. Ability to listen and process audio accurately. EEO STATEMENT We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.

SALARY RANGE $70,000.00 – $80,000.00