Client Support Spec

Job Description Analyze, prepare, and update data in Deluxe’s legacy systems, based on data provided by the client or customers, to be input into new systems (billing, legacy, NEK, CDB). Navigates several database systems to implement data changes. Works closely with internal and external customers and provides a positive, efficient, and effective experience. Responsibilities Relationship management: establish a positive relationship with internal/external customers. Addresses and resolves complex issues. Acts as an SME for recommending and guiding customer’s course of action. Through verbal and written communication, it summarizes and communicates the project process and progress. Data and process integrity: fields data requests, provide documentation for completed processes/tasks, analyzes client specifications, and request for the best course of action and oversees and ensures proper implementation of updates. Assists Financial institutions with systems and data changes resulting in service choice fees. Basic Qualifications Education and Experience: HS/GED and customer service or client-facing experience. Systems knowledge legacy, billing, NEK, CBD. Data entry experience. Experience with a CRM. Preferred Qualifications Education and Experience: Experience at Deluxe in production and experience with computers and database structures. Experience with SalesForce. Excellent written and verbal communication skills. Additional Basic Qualifications Must be 18 years of age or older. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Reasonable Accommodation for Job Seekers with a Disability If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr