Member Relationship Specialist II - Deptford

Experience Required

6 months

Minimum Education Required

High school diploma

Compensation

$21.00 / Hourly

Hours Per Week

40

Number Of Positions

1

Job Description

The MRS II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MRS II also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements.

Key Responsibilities

Adheres the FHCU Service Standards as established.

Conducts basic and complex transactions in a professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set up, opening/closing accounts, and all other financial and non-financial transactions for members.

Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.

Meets established individual and group sales goals by using various sales techniques.

Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.

Performs duties with limited supervision and resolves issues within the scope of authority assigned.

Executes loan applications and disbursements.

Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.

Attends offsite events to increase membership within our Select Employer Groups.

Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.

Represents the credit union at various community events and assists the manager with business development duties when necessary.

Performs other duties or special projects as assigned.

Qualification Requirements

Technology:

Employees are required to use the Microsoft Authenticator app on their personal cell phone to securely authenticate Outlook and other company systems; the app does not access personal data that exists on the mobile device.

Education:

High School Diploma or GED required

Associate's degree preferred

Experience:

Minimum of 6 months experience working as a MRS I, or related position in a financial institution

Prior sales experience, preferred

Skills & Competencies:

Knowledge of general banking regulations and credit union policies and procedures

Proficient with Microsoft Office Suite, Outlook and using the Internet

Excellent communication and interpersonal skills

Excellent customer service skills

Professional appearance and demeanor

Ability to work with limited supervision and exercise judgement

Basic knowledge of sales techniques

Available to travel to other branches when required

Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service

Strong knowledge of consumer lending, regulatory requirements and loan processing

Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies

Strong problem solving and decision-making abilities to address member concerns and opprational challenges effectively

Knowledge of credit union products, services and compliance regulations

DNA core system experience is a plus but not required

Salary: The base pay for this position is $21/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written).

Benefits:

We offer a range of benefits and perks based on eligibility. These benefits include:

Health, Dental, and Vision Insurance

Company Paid Short Term (STD) & Long Term Disability (LTD)

Company Paid Employee Basic Term Life Insurance

Voluntary Term Life Insurance for Spouse & Child(ren)

Critical Illness, Accident, and Hospital Indemnity Insurance

Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses

Tuition Reimbursement

Employee Discount on Loans, Travel, Tickets, and More!

401k Match of up to 5% + A Free Annual Retirement Planning Session

11 Paid Company Holidays

Up to 8 paid hours for community volunteerism

Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!

Physical Requirements:

The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request an accommodation, please contact Human Resources at View phone number on click.appcast.io or via email to View email address on click.appcast.io.

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of First Harvest Credit Union.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Place of Work

On-site

Requisition ID

1779914

Job Type

Full Time

Application Link