Customer Support Specialist

Location: Little Rock, Arkansas 72201, United States Schedule: Full Time Job Type: On-Site Salary Type: Hourly About the Role The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. This role has regular working hours of 5:00 AM–3:00 PM. What the Candidate Will Do Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives. Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. Exceed customer on-time pick-up and delivery expectations. Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs. Utilize external websites and other tools of communication to set shipment appointments. Update load status in the system, e.g. loaded pick‑up, delivery, empty, etc. Work directly with Logistics Teams to assist with shipment issues or problem‑solving. Appointment scheduling: schedule appointments with shipper and/or receiver, update the TMS as needed. Additional responsibilities regarding customer and carrier relationships. Contact carrier to obtain status of load‑tendered; continually monitoring the shipment for on‑time pick‑up, transit, delivered, empty. Correspond with customer and carrier regarding detention and other accessorial information. Acquire solid understanding of customer business practices and workflow. Basic Qualifications High school diploma or GED equivalent. 0–1 years of customer service experience. Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.). Clear and professional oral and written communication skills, including email etiquette. Preferred Qualifications Customer Service background. Knowledge of the freight industry. Proficiency with Microsoft Office Suite. Proficiency in Google Workspace. Strong oral and written communication skills, including professional email etiquette. Benefits & Compensation for U.S. Employees Employees working more than 30 hours in the US at Uber Freight are eligible for benefits such as a company‑sponsored health plan, dental and vision benefits, 401(k) match, financial and mental wellness benefits, parental leave, short‑ and long‑term disability coverage, life insurance and more. U.S.–based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at EEOC Uber Freight is proud to be an Equal Opportunity/​Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr