Assistant Store Manager

Description

The Assistant Store Manager is responsible for assisting in overseeing all aspects of store operations to drive sales, deliver an exceptional customer experience, and lead a high-performing team. This role assists in managing sales performance, staffing, merchandising, inventory coordination, and operational standards while ensuring the store reflects the brand and meets financial goals. The Assistant Store Manager partners closely with warehouse, delivery, and corporate teams to ensure smooth end-to-end execution.

Key Responsibilities

• Lead daily store operations, including sales, customer service, and merchandising
• Drive revenue through sales leadership, coaching, and performance management
• Recruit, train, schedule, and develop store associates
• Ensure showroom presentation, pricing accuracy, and visual standards
• Manage store expenses, budgets, and operational controls
• Handle customer escalations and resolve service issues professionally
• Ensure compliance with company policies, safety standards, and loss prevention procedures

Education & Experience

High school diploma or equivalent required; bachelor’s degree in business, retail management, or related field preferred

1–3 years of retail management experience, preferably in furniture, home goods, or specialty retail

Proven experience leading teams and achieving sales and operational goals

Sales & Leadership Skills

Strong sales leadership with the ability to coach and motivate a customer-focused team

Experience analyzing sales metrics, KPIs, and financial reports to drive performance

Ability to set goals, manage performance, and provide constructive feedback

Operational & Business Skills

Knowledge of retail operations, inventory management, and merchandising standards

Experience with POS systems, CRM tools, and retail management software

Strong organizational, time-management, and problem-solving skills

Customer Experience

Demonstrated commitment to delivering a high-quality customer experience

Ability to handle customer concerns and escalations with professionalism and empathy

Understanding of consultative selling, especially for higher-ticket items like furniture

Physical & Scheduling Requirements

Ability to work a retail schedule, including evenings, weekends, and holidays

Ability to stand, walk, and move throughout the showroom and stock areas as needed