Technical Success Manager

Role

We are looking for a Technical Success Manager to join our team. This is a hybrid role based in Germany reporting to the Sr Manager, Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post‑sales point of contact, helping customers adopt and maximize Zscaler’s solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.

What You’ll Do

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
• Build relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipate challenges, provide proactive recommendations, and mitigate risks
• Maintain deep understanding of Zscaler products and contribute to internal and customer‑facing Knowledge Base best practices
• Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Success Profile

• You thrive in ambiguity. You’re comfortable building the path as you walk it and see ambiguity as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels a bias for action and you operate with integrity, navigating seamlessly between high‑level strategy and hands‑on execution.
• You are a problem‑solver. You love running toward challenges, focusing on finding solutions to deliver the biggest impact.
• You are a high‑trust collaborator. You embody a collaborative culture, giving and receiving ongoing feedback with clarity and respect to earn trust.
• You are a learner. You possess a growth mindset and strive for personal development, actively seeking feedback to become a better partner and teammate.

Minimum Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI‑driven solutions within your domain
• 5+ years of experience in customer‑facing roles with technical expertise and account management, including product feature implementations and best‑practice adoption
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
• Knowledge of protocols including SMTP, FTP, and DNS

Preferred Qualifications

• Experience utilizing AI‑powered customer success platforms or predictive analytics tools to proactively identify adoption risks, anticipate technical escalations, and optimize retention strategies
• Experience running discovery discussions, building high/low level design, and managing large‑scale deployments or migrations
• Deep understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks and more

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, and local laws.

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