Clinical Administrative Coordinator

We offer a hybrid schedule: 2 in‑office days per week in our San Diego, CA office, with the option to transition to up to three remote days per week after an initial in‑office training period. Position Overview The Clinical Administrative Coordinator (CAC) will support the Utilization Management team by managing daily administrative operations, coordinating provider communications, and maintaining accurate documentation to ensure seamless delivery of behavioral health services. Primary Responsibilities Process and track a wide range of authorization requests, ensuring accuracy and adherence to established turnaround times. Distribute clinical documentation and work products to licensed clinicians for timely review and decision‑making. Serve as a backup resource for other CAC functions, providing flexible support based on team needs. Sort and manage incoming communications, including e‑faxes, physical mail, and scanned documents, ensuring they are routed appropriately and processed efficiently. Purge outdated documents and maintain organized, compliant records in accordance with retention policies. Perform facsimile, photocopying, and general administrative support tasks as directed by team leaders, supervisors, or managers. Accurately direct visitors and incoming calls to the appropriate departments or staff members, and take clear, detailed messages when necessary. Actively pursue professional development through Optum's Common Language of Leadership framework to continuously enhance your skills and performance. Cross‑train in Clinical Administrative Coordination and Utilization Management processes to support a collaborative and agile team environment. Adapt to process updates and implement changes promptly to maintain compliance, efficiency, and service quality. Perform other duties as assigned by Clinical Managers or the Clinical Administrative Manager, contributing to a high‑performing, mission‑driven team. Required Qualifications High School Diploma / GED or equivalent work experience. Must be 18 years of age or older. 1+ years of experience in customer service or healthcare administration. 1+ years of data entry experience in a clerical or administrative role. Proficiency in Microsoft Word, Excel, Adobe, and general PC navigation. Experience handling confidential patient information. Ability to obtain and maintain access to San Diego County's EHR systems and Designated Databases. Reside in the state of California and be willing to work in the San Diego office. Ability to work full time, Monday‑Friday, with flexibility to work any of our 8‑hour shift schedules during normal business hours (9:30 am‑6:00 pm PST). Training may require up to 5 days on‑site and occasional overtime. Preferred Qualifications Experience in a healthcare setting (hospital, clinic, insurance). Familiarity with ICD‑10, CPT codes, Medicare/Medicaid. Call center experience. Working knowledge of medical terminology. Telecommuting Requirements Reside within commutable distance to Mission Valley/San Diego, CA. Ability to keep all company sensitive documents secure. Required to have a dedicated work area that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group‑approved high‑speed internet connection or leverage an existing high‑speed internet service. Soft Skills Typing speed of 50+ WPM with high accuracy. Benefits & Compensation Pay ranges from $18–$32 per hour for full‑time employment, based on local labor markets, education, experience, certifications, and other factors. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and a 401(k) contribution (subject to eligibility). All employees are covered under the UnitedHealth Group Telecommuter Policy if working remotely. EEO Statement UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr