Service Manager

For more than 100 years, this market leader has been shaping the future of air technology for mission-critical and specialized applications. We deliver innovative ventilation and air management solutions that create safer, healthier, and more sustainable environments. Backed leverages global scale and technology leadership to drive innovation and build synergies across a broad portfolio of electronic and HVAC solutions - enhancing value for customers worldwide. With over 3,500 employees, we design and deliver systems that improve air quality, increase energy efficiency, and support sustainability across commercial, industrial, and specialized applications, including data centers, clean rooms, marine, and fire safety. Built on a legacy of engineering excellence, they provide high-performance air technology solutions globally. Position Scope As a Commissioning Manager, you will mentor, coach, and lead a diverse group of service technicians through the commissioning, warranty, and aftermarket service of large-scale data center projects. You will support a variety of complex data center commissioning projects requiring strong knowledge of a variety of air handling equipment in automated environments. You must possess strong project management skills to ensure site support is balanced to optimize project schedule and cost. You will provide service advice, guidance, and share technical expertise with end users, commissioning teams, and sales representatives. Position Key Attributes Ability to personally live safely and hold themselves and other team members accountable by having their back in support of our Safety core value. Has integrity, works transparently, and is recognized for treating others with respect. Takes accountability to create and execute solutions that deliver desired results and can “own it” in a Performance Driven Culture. Works collaboratively as one team in a Teamwork culture. Enjoys embracing and igniting change as a catalyst for improvement. Position Responsibilities Supervise, train, and mentor the team through goal setting, performance monitoring, employee review meetings, and scheduling of formal training. Optimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and execution. Assist and support diagnostics and repair of site controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems. Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities. Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customers’ building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and associated servicing contractors. Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems. Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor. Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements. Position Qualifications Note: The following are requirements and preferred items grouped under Qualifications, but presented with clear headings. Requirements: Minimum of a technical associate degree with two years of field experience or four years of equivalent related field experience in HVAC, building automation, or technical environment. Demonstrated knowledge of critical infrastructure, automatic controls, building automation systems or other building subsystems. 4+ years of experience supervising teams Experience with Microsoft Office Ability to travel up to 50% of the time to various job sites or factories for various equipment related work. Superior analytical skills and attention to detail Ability to read and interpret blueprints, plans, and manuals Ability to support multiple teams across various data center projects. Excellent customer service skills with desire to exceed internal and external customer expectations. Ability to work independently or drive results across teams in a timely manner. Preferred: Proven project management skills that demonstrate the ability to lead initiatives and manage team outputs under tight deadlines. Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to data center clients. Bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation. Customer-centric mindset with a passion for helping customers succeed. This company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. They offers a competitive benefits package that may include paid time off, short-term disability, 401(k), medical, dental, and vision coverage, life insurance, tuition assistance, and more. Additional details will be provided by Human Resources during the hiring process. #J-18808-Ljbffr