Field Technician

Kforce has a client seeking a Field Technician in North Miami Beach, FL. Summary: In this role, the Field Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. This person performs advanced administrative/operational/customer support duties that require independent initiative and judgment. This role may apply intermediate mathematical skills. Duties:

• Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Responds to escalated telephone, email and on line requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects
• Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
• High School diploma/GED required
• Bachelor's degree in Computer Science preferred
• Experience as a Desktop/End User Support Engineer
• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Experienced responding to escalated telephone, email and on line requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences