Mgr - SAP OTC Business Solutions Analysis

Company Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Summary

Cencora is seeking an experienced SAP Order-to-Cash (OTC) Manager to lead and oversee the design, implementation, and optimization of SAP OTC processes as part of our global ERP initiatives. The ideal candidate will have deep expertise in SAP ECC and S/4HANA OTC capabilities, global template design, and end-to-end process integration across sales, supply chain, and finance functions. This role requires strong leadership skills, cross-functional collaboration, and the ability to deliver scalable and compliant solutions in a dynamic, global environment.

Key Responsibilities

Strategic Leadership: Lead the design and execution of SAP OTC solutions, including global template development, localization, and harmonization of business processes.

Solution Design: Drive end-to-end process design for order management, pricing, billing, returns, and advanced functionalities such as Advanced Returns Management (ARM), Advanced ATP (aATP), and Variant Configuration.

Implementation Oversight: Manage full lifecycle solution delivery on SAP ECC and S/4HANA platforms.

Integration Management: Oversee cross-module integration with SAP SD, MM, LE, and FSCM, ensuring seamless alignment across sales, supply chain, and finance processes.

Testing & Governance: Direct SIT and UAT cycles, ensuring critical business scenarios are covered and aligned with user story expectations.

Team Leadership: Lead diverse onshore and offshore teams, fostering collaboration, capability development, and high-performance delivery.

Stakeholder Collaboration: Partner with senior stakeholders, business leaders, and IT teams to align solutions with organizational goals and ensure successful adoption.

Continuous Improvement: Identify opportunities for process optimization, automation, and cost reduction using tools like SAP BTP, RPA, and GenAI solutions.

Compliance & Security: Ensure solutions meet regulatory and statutory requirements, partnering with security teams to define global roles and support user provisioning.

Change Management: Drive training, user adoption, and sustainability of global templates and new capabilities.

Qualifications

Education and Experience: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s degree preferred). 15+ years of experience in SAP OTC solutions, including SAP SD, LE, and S/4HANA. Proven expertise in global ERP implementations and template design across multiple regulated industries (e.g., Life Sciences, Medical Devices etc.).

Skills and Competencies

Deep knowledge of SAP ECC and S/4HANA OTC capabilities, including ARM, aATP, Variant Configuration, and Advanced Intercompany processes. Strong understanding of integration tools such as SAP BTP Integration Suite, ALE/IDOCs, and EDI. Proficiency in testing governance, data validation, and security compliance. Exceptional leadership and project management skills, with the ability to manage cross-functional teams and complex global programs. Excellent communication and interpersonal skills to engage with senior stakeholders and drive alignment across functions. Familiarity with Agile methodologies and tools like JIRA and Q-Test. Experience with automation tools (e.g., RPA, ignio) for process optimization.

Why Join Cencora?

Be part of a purpose-driven organization making a meaningful impact on global healthcare. Lead critical components of transformative global ERP initiatives. Work in a collaborative and innovative environment with opportunities for professional growth. Competitive compensation and benefits package, including health insurance, retirement plans, and more.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Full time Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.