Assistant Manager

Job Description

Job Description

Your Impact

The Assistant Manager is a key leadership role responsible for supporting the General Manager in all aspects of dispensary operations, while maintaining direct ownership of inventory management, product accuracy, and menu integrity.

This role serves as the second-in-command within the store and plays a critical role in ensuring smooth daily operations, strong team performance, and consistent execution of company standards. The Assistant Manager bridges front-of-house sales execution with back-of-house inventory control to drive revenue, maintain compliance, and deliver an elevated customer experience.

What You'll Do (Personnel Duties, Authority, and Responsibilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other responsibilities and projects may be assigned for the overall benefit of the organization.

Inventory Management and Control

• Oversee all inventory processes from receiving through sale, ensuring accuracy at every stage
• Manage and execute daily blind inventory counts and reconcile discrepancies in a timely manner
• Investigate inventory variances, perform root cause analysis, and implement corrective actions
• Maintain accurate product master data, including pricing, descriptions, and compliance details
• Conduct daily menu audits to ensure alignment between physical inventory and the point-of-sale system
• Monitor stock levels and coordinate with procurement to maintain optimal inventory levels and assortment

Operations and Store Execution

• Support the General Manager in overseeing daily dispensary operations, including cash handling, reporting, and compliance
• Ensure all standard operating procedures are followed consistently across all shifts
• Drive execution of promotions, product launches, and bundled offerings
• Maintain a clean, organized, and audit-ready environment always
• Serve as Manager on Duty when the General Manager is not present

Team Leadership and Development

• Supervise and support budtenders, supervisors, and inventory personnel
• Assist in recruiting, training, coaching, and performance management of staff
• Foster a culture of accountability, urgency, and strong customer service
• Support scheduling efforts to ensure proper coverage and efficiency
• Lead by example on the sales floor, balancing service excellence with sales performance

Sales Performance and KPI Execution

• Support achievement of store targets related to revenue, transactions, average transaction value, and margin
• Monitor daily and weekly performance and identify opportunities to improve results
• Drive upselling, product attachments, and effective use of promotions
• Partner with the General Manager to analyze performance data and implement action plans

Compliance and Regulatory Oversight

• Ensure full compliance with all Connecticut cannabis regulations and internal company policies
• Maintain accurate and complete records for inventory, sales, and regulatory reporting
• Enforce proper identification checks, transaction accuracy, and secure product handling
• Stay informed on regulatory updates and implement necessary operational changes

What You Bring (Qualifications)

• Must be at least 21 years of age and possess a GED or equivalent
• Minimum of 2 years of retail leadership experience in a supervisory or management role
• Strong computer skills, ideally with experience using Windows-based PC programs
• Cannabis retail experience strongly preferred
• Strong understanding of inventory management systems and retail point-of-sale platforms
• Proven ability to lead teams and drive performance
• Ability to manage time efficiently and effectively
• Excellent written and verbal communication skills
• Excellent organizational and problem-solving skills
• Must be able to successfully pass a comprehensive background check to obtain and maintain a Key Employee License issued by the CT DCP
• Ability to work nights, weekends, and holidays, as needed

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to maintain focus, talk, or listen. The employee frequently is required to use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; carry; push; pull; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is regularly exposed to strong cannabis odors and is frequently required to handle cannabis products. Exposure to environmental particles such as pollen and plant pathogens. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

The company is a substance-free workplace and an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, ancestry, intellectual or learning disability, status as a victim of domestic violence, past or present history of mental disorder, pregnancy, reproductive health decisions, age, genetic information, marital status, veteran status, disability status, or any other characteristic protected by state or federal guidelines.