Service Coordinator

Job Description

Job Description

** At-a-Glance: **
Are you ready to build your career by joining an international fire and alarm protection company. If so, our client is hiring a Service Coordinator.

** Position Type: **

• Contract
• Onsite

** Required **

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)
• Experience/Requirements:
• * Must possess good decision-making skills, be very organized and detail oriented.
  • Must have excellent oral and written communication.
  • Ability to use discretion.
  • Problem Solving and ability to escalate matters when needed.
  • Data analysis and interpretation skills.
  • Speed and accuracy with attention to detail.
  • Dispatching and scheduling.

** Responsibilities: **

• Essential Duties and Responsibilities:
• * Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
  • Responsible for creating work orders, providing status to customer and following up with technicians.
  • Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
  • Complete contract paperwork and QC paperwork.
  • Schedule sub-contractor work.
  • Work with technicians to ensure all paperwork is completed properly within the designated time.
  • Maintain appointment schedules.
  • Order material and equipment.
  • Receive material/equipment and issue material and equipment to technicians.
  • Complete daily reports.
  • Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
  • Conduct physical inventory.
  • Act as a liaison between Sales, Project Managers and technicians.
  • Other duties as assigned.