Banking Application Support Analyst

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

Key Responsibilities

• Provide L2/L3 support for business-critical applications and payment systems
• Monitor system performance and ensure high availability using observability tools
• Troubleshoot and resolve incidents across SQL, Linux, and Windows environments
• Perform root cause analysis and implement preventive measures
• Manage incidents, service requests, and changes via ServiceNow
• Support deployments, releases, and production validations
• Collaborate with cross-functional and global teams for issue resolution
• Communicate effectively with stakeholders on incident status and resolutions

Required Skills & Experience

• 3-5 years in Application/Product Support roles
• Strong hands-on experience with SQL (querying, troubleshooting)
• Proficiency in Linux and Windows environments
• Experience with monitoring/observability tools
• Working knowledge of AWS (cloud fundamentals, troubleshooting)
• Experience using ServiceNow or similar ITSM tools

Preferred Skills

• Experience supporting payment gateway or banking applications
• Familiarity with incident management and SLA-driven environments
• Exposure to scripting (Shell/Python) for automation
• Understanding of distributed systems and APIs

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($x - x/hourly )**. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.