Account Manager

Account ManagerOur client is a well-established manufacturing company headquartered in Orlando, FL. Known for precision-engineered products and a long-standing reputation for excellence, they serve a national customer base across a variety of industrial sectors. The company prides itself on delivering exceptional service, innovation, and quality — and they're looking for a skilled Account Manager to help deepen customer relationships and drive continued growth.About the RoleThe Account Manager will be responsible for managing and growing key customer accounts, serving as a primary liaison between the company and its clients. This role requires a strategic mindset, strong relationship-building skills, and the ability to collaborate with internal teams (operations, production, engineering) to deliver outstanding service and solutions.Key ResponsibilitiesServe as the main point of contact for assigned key accountsBuild strong, long-term relationships with customers and stakeholdersIdentify opportunities for growth within existing accounts and help drive upselling/cross-selling strategiesWork closely with internal departments to ensure successful order fulfillment and issue resolutionMonitor account performance, margins, and contract terms to ensure profitabilityPrepare account reviews, usage reports, and customer feedback analysisRespond promptly to client inquiries, requests, and escalations with a sense of urgencyTravel as needed (approximately 10–15%) to client sites for relationship management or issue resolutionQualifications5+ years of B2B account management experience, preferably in manufacturing, industrial, or related fieldsProven track record of managing large accounts and maintaining high client satisfactionExperience working with cross-functional teams (production, engineering, operations, customer service)Strong analytical, organizational, and problem-solving skillsExcellent communication and interpersonal abilitiesAbility to understand technical products and translate customer needs into solutionsBachelor's degree in Business, Marketing, or a related field preferred