Remote Customer Service

Customer Service RepresentativeHandles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Communicates routine information in a clear and accurate way with internal and external contactsEquipment UsedAssociate needs to have: a smart device for the authentication app and an ethernet cable plug in. Equipment provided by client: Computer tower, 2 monitors, mouse, camera, headset, keyboard, mousepadExperience Required6 months call center experienceShift Hours: 8-hour shifts between 8:00 AM – 5:00 PM, M-FEstimated Length: 6 months with possible extensionHome Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.CommitmentMust be able to give a 3-month commitmentNo time off during training Express Employment Professionals Defunct