Sales Support Associate

Sales Support Associate

At IDEXX, our Sales Support Associates are trusted business partners to the commercial organization. In this role, you will support the sales team throughout the entire lead-to-order process, ensuring operational excellence, compliance, and an outstanding customer experience. Acting as a key liaison between Sales and internal stakeholders, you will help drive business growth while ensuring the smooth execution of commercial activities.

You will play a vital role in supporting the region's commercial objectives by managing sales processes, maintaining data accuracy, coordinating customer onboarding, and providing operational support that enables the sales team to focus on growing the business. This role requires a highly organized, customer-focused professional who thrives in a fast-paced and collaborative environment.

Your Responsibilities

You will partner closely with Sales Professionals to develop customer-focused commercial proposals while balancing customer needs and business objectives. You will support the full customer lifecycle, from account creation and order processing through to onboarding and ongoing commercial support.

A key part of the role involves reviewing and approving customer account setups in Salesforce and SAP, ensuring compliance with pricing policies, audit requirements, contract processes, and internal guidelines. You will investigate and resolve sales and customer-related inquiries, escalating complex issues when necessary and working collaboratively with internal stakeholders to find effective solutions.

You will be responsible for producing regular reports on sales activity, pipeline performance, installations, and other key business metrics, helping the commercial team make informed decisions. Working cross-functionally with Finance, Customer Support, Marketing, Logistics, and other departments, you will contribute to a seamless customer experience and support the achievement of regional revenue and profitability objectives.

Beyond day-to-day operations, you will actively identify opportunities to improve processes, enhance service levels, and participate in business improvement initiatives. Building strong relationships with sales teams and internal partners, you will become a trusted advisor within the commercial ecosystem while contributing to a culture of collaboration, continuous improvement, and operational excellence.

What We're Looking For

You have previous experience in Sales Support, Sales Operations, Commercial Administration, Customer Operations, Order Management, or a similar business support role. You are highly analytical, detail-oriented, and comfortable working with large volumes of data.

You possess advanced Excel skills, and experience with Salesforce.com, SAP, Business Objects, or similar CRM and ERP systems would be an advantage. You are able to manage multiple priorities simultaneously, meet deadlines, and maintain a high level of accuracy in a dynamic environment.

You are an excellent communicator with strong interpersonal skills and enjoy collaborating with stakeholders from different functions and levels of the organization. You demonstrate commercial awareness, sound judgment, and a proactive mindset when solving problems and identifying process improvements.

Success in this role requires resilience, adaptability, strong organizational skills, and the ability to navigate ambiguity while maintaining a customer-focused approach.

Languages

Fluent Portuguese and fluent Business English & Spanish are essential for this position.

Why Join IDEXX?

At IDEXX, you will join a global leader in veterinary diagnostics and healthcare innovation. You will work alongside talented and passionate colleagues who are dedicated to improving animal health and delivering exceptional experiences for our customers.

We offer an environment where innovation, collaboration, and personal growth are encouraged. From your first day, you will have the autonomy to make an impact while receiving the support needed to succeed and develop your career.

What We Offer

We provide a competitive salary package, annual bonus opportunity, private health insurance, life and disability insurance, and access to an Employee Assistance Program.

You will benefit from a flexible and hybrid working environment, wellness initiatives that support your well-being, and generous annual leave entitlement in addition to public holidays.

At IDEXX, learning and development are a priority. You will have access to global training resources, continuous learning opportunities, and career development programs designed to help you grow professionally. With a presence in more than 175 countries, we offer exciting internal mobility opportunities both across Europe and globally.

You will also become part of a collaborative, inclusive, and purpose-driven culture where your ideas are valued, your achievements are recognized, and your work contributes to improving the health and well-being of animals around the world.

If you are looking for a role where you can combine analytical thinking, customer focus, business partnership, and operational excellence in a growing international company, we would love to hear from you.