Customer Service Representative
$24 per hourSilverado
Customer Service Representative (Hospice)
Join Silverado Hospice in Irvine, CA and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine's Best Workplaces in Aging Services. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We're a certified Great Place to Work and proud to offer competitive pay, benefits, and growth opportunities.
We're hiring a Customer Service Representative (Hospice) a detail-oriented and empathetic professional who manages patient intake processes, builds positive relationships with referral sources, and ensures smooth coordination of admissions. This role is essential to supporting patients, families, and our hospice team with exceptional service and organizational excellence.
Be a Difference-Maker with a Hospice Care Leader
You lead with professionalism, empathy, and strong communication skills. You thrive in a mission-driven environment and are passionate about supporting patients and families during critical moments by ensuring efficient intake and exceptional customer service.
What You'll Be Doing
- Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources
- Respond promptly to customer requests and concerns
- Verify insurance coverage and manage authorization processes
- Schedule appropriate staff to meet with patients/families to discuss hospice services
- Overcome initial objections to hospice services with compassion and professionalism
- Coordinate hospital discharges and admissions
- Perform accurate data entry and maintain admission tracking logs
Qualifications
- Minimum of 1 year experience dealing with the public via telephone or in person, preferably in customer service or inside sales
- Proficiency in Microsoft Outlook required
- Ability to type at least 50 words per minute and manage records/files
- Basic computer skills (Forms, Labels, Excel, Outlook, Word)
- Excellent communication and leadership skills
- Ability to read, write, and speak clear English
- Empathetic communication style with patients, families, and associates
- Reliable transportation to consistently meet attendance and punctuality standards (driver's license not required unless specified)
Why Choose Silverado?
- Fortune Magazine Best Workplace in Aging Services
- Certified Great Place to Work
- Paid training and strong internal mobility
Schedule: Full Time, Wednesday, Thursday and Friday, 2:00pm - 10:30pm, Saturday and Sunday, 3:30pm - 12:00am
Shift times could change based on the needs of the business. This position covers after hours for Silverado Hospice and Supportive Care.
Anticipated pay range $24 $24 USD
Silverado offers the following benefits to eligible employees:
- 401(k) matching
- Health, Dental and Vision Insurance
- Flexible Spending Account (FSA)
- Paid time off
- Tuition reimbursement and professional development assistance
- Referral program
- Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!
Silverado does not accept candidates from outside recruiters or agencies for this role.
California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.
Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).
Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security.
EOE/M/F/D/V
SilveradoVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Irvine, CA vacancy
$21.43 - $28.95 per hour
...integrity, mutual respect, student learning, service, responsiveness, innovation, diversity,... ...outbound dials and provide outstanding customer service to prospective students, fellow... ...as a Call Center, Customer Service Representative, receptionist, or office related...SuggestedPart timeWork at officeWest Coast University
Irvine, CA3 days ago$25 - $30 per hour
...impact in the lives of others. Learn about the Danaher Business Syste m which makes everything possible. The Customer Service Representative is responsible for serving as the primary point of contact for customers by providing exceptional service throughout...SuggestedHourly payFull timeWork at officeDanaher
Irvine, CA18 days ago- ...Please send a cover letter note to share why you'd be a great fit for us. Qualifications: - Previous experience in sales, customer service, or other related fields -Strong negotiation skills -Ability to build rapport with clients -Excellent written and verbal...SuggestedFull timeWork at officeFlexible hours
- ...Work with the #1 Pest Control and Termite company in the area! We are looking for experienced Customer Service Representatives to join our winning team in Anaheim, CA! HomeShield Pest Control is a family-owned, rapidly growing company that has been serving our community...SuggestedFull timeLocal area
- ...About the Customer Service Representative Position As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests....SuggestedFull timeFlexible hours
$22 - $24 per hour
Are you a detail-oriented customer service professional looking to make a meaningful impact? Our client's Customer Experience team is at the heart of their mission, providing top-tier service and support to the clients they serve. We are seeking a proactive, collaborative...Hourly payPermanent employmentFull timeTemporary workPart timeWork experience placementWork at officeLocal areaShift work$19 - $22 per hour
...Job Description Job Description In-Office Mortgage Sales Representative – Loan Officer Career Track This is not a traditional call... ...Insurance Real estate Appointment setting Customer service with a strong sales component Cold calling or high-volume...Hourly payFull timeWork at officeImmediate start$28 - $29 per hour
...Leading Property Management organization is in need of a Temporary Customer Service Representative for up to 4 months. This is a HYBRID role in Tustin, Ca. The temp schedule is: hybrid schedule (Mondays and Fridays WFH, Tuesdays, Wednesday,-Thursdays in office), May...Hourly payFull timeTemporary workWork at officeLocal areaWork from homeMonday to FridayUltimate Staffing Services
Costa Mesa, CA15 days ago- ...diploma is required. • At least three years related medical customer service experience or similar is required. • Must be 18 years of... ...Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully...
SUNRISE RESPIRATORY CARE INC
Irvine, CAa month ago $16.9 - $20 per hour
...per hour DOE Bonus Opportunity: Monthly incentive with additional earning potential The Opportunity Our Customer Service Representative role is critical to delivering strong business performance, an exceptional customer experience, and a high-performing team...Hourly payPart timeFlexible hoursWild Water Spirits LLC
Costa Mesa, CA11 days ago$16.9 - $17.5 per hour
...Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are... ...oriented, full- and part-time RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS . It is Micro Center’s core promise to take care...Full timePart timeWork at officeShift workNight shiftDay shiftMicro Electronics Inc
Tustin, CAa month ago$50k - $75k
...Job Description Job Description Great Park Insurance Services Licensed Insurance Representative Great Park Insurance is seeking an experience Customer Service Representative (CSR) to join our office. We will rely on you for delivering service in a courteous,...Full timeWork at officeMonday to FridayShift workGreat Park Insurance Services Inc
Irvine, CAmore than 2 months ago$25 - $30 per hour
...Masimo, a Danaher operating company, seeks a Customer Service Representative to serve as the primary contact for customers throughout the order-to-delivery process. The role involves processing orders, resolving inquiries, and coordinating with internal teams to ensure...Work at officeDanaher
Irvine, CA14 days ago- ...Job Description Job Description Work with Data Ticket, Inc. Customer Service! Role: Customer Call Center Representative - Call Center Agent In-Office Start date: Immediate/Actively Hiring Citation Processing Center is a team of individuals committed to...Full timeWork at officeImmediate startMonday to FridayShift work
Data Ticket Inc.
Irvine, CA7 days ago - ...Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions; Demonstrate the desire to make customer's travel not only superior but memorable; Quickly identify and...Currently hiring
$90k - $110k
...for managing the assigned clients and matters from intake through the lifecycle of the client while providing a high level of customer service to the Firm’s attorneys, secretaries, staff, and clients.Responsibilities:Communicate and coordinate all steps of the process...Full timeWork at officeBaker & Hostetler
Costa Mesa, CA3 hours ago$1,000 per month
...Customer Service Representative With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 43 offices and continue...Contract workWork at office- Customer Service Representative Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job successfully and safely, an individual must be able to perform each...Hourly payShift work
$17 - $19 per hour
...Call Center Remote Customer Service Representative Salary Range $17.00 - $19.00 Hourly Position Type Full Time Category Customer Service Description It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join...Remote jobHourly payFull timeSeasonal workWork from home- ...Customer Service Representative Our client, a leading healthcare services provider, is on the lookout for a compassionate and motivated Customer Service Representative. In this role, you will play a pivotal part in improving the well-being of health plan members by...Work at office
$25 - $30 per hour
...making an impact in the lives of others. Learn about the Danaher Business System which makes everything possible. The Customer Service Representative is responsible for serving as the primary point of contact for customers by providing exceptional service throughout the...Hourly payWork at office- Vaco is seeking a Customer Service Representative for a client located in Irvine, CA. The position is full-time onsite. Key Responsibilities: Support Regional Account Managers and maintain positive communication with customers, wholesalers, sales reps, and managers. Process...Full time
- ...Roles and Responsibilities: Respond promptly and professionally to customer requests via email and phone, serving as a primary point of... ...inefficiencies and bring them to the attention of the Customer Service Supervisor. Key Skills/Attributes: Professional written and verbal...
- # Customer Service Representative IFully Remote • Irvine Office - Irvine, CA 92618## OverviewSalary Range$35,288.33 - $45,874.31 SalaryPosition TypeFull TimeTravel PercentageNoneCategoryCustomer Service## Description# Job Description SummaryUnder the direction of the Supervisor...Work at officeRemote work
$25 - $28 per hour
...with your recruiter to learn more. Base pay range $25.00/hr - $28.00/hr Our client is seeking a dependable and customer-focused Customer Service Representative to support daily operations and deliver a high level of service to customers. This role requires strong...Work at officeLocal area$16.9 per hour
...Irvine, California 92606 Shift Availability Evenings (Weekdays + Weekend Availability Required) Time Type Full time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast...Weekly payFull timeTemporary workLocal areaFlexible hoursShift workWeekend workAfternoon shiftWeekday work- ...Customer Experience Specialist Are you a detail-oriented customer service professional looking to make a meaningful impact? Our client's Customer Experience team is at the heart of their mission, providing top-tier service and support to the clients they serve. We...Part time
- Join Our Team as a Customer Service Manager at View Cleaners Established in 1976, View Cleaners is a family‑owned, custom dry cleaning... ...experience. By inspiring and leading a team of customer service representatives, you'll ensure that each visit to View Cleaners leaves a...Local area
- ...with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Job Overview Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are...Contract workFor contractorsFlexible hours
$23 per hour
...growing organization that provides technical products and services to a diverse customer base. They are known for their commitment to service... ...this is the role for you! Job Title: Customer Service Representative Location: Irvine, CA Type: Contract to hire Pay: $23/...Contract workWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- customer service administrator Irvine, CA
- food service sales representative Irvine, CA
- participant services representative Irvine, CA
- logistics customer service representative Irvine, CA
- client experience specialist Irvine, CA
- client service officer Irvine, CA
- licensed insurance customer service representative Irvine, CA
- customer sales representative Irvine, CA
- customer service officer Irvine, CA
- card services representative Irvine, CA