Administrator of Housing Services

Position Summary Under the general direction of the Chief Operating Officer (COO), the Administrator of Housing Services provides agency-wide leadership, oversight, and strategic coordination of housing services across all El Hogar programs serving individuals who are homeless or at risk of homelessness. This position is responsible for planning, managing, and evaluating housing systems, processes, and outcomes to ensure alignment with contract expectations & requirements, along with best practices in housing stabilization. The Administrator of Housing Services oversees housing workflows, monitors performance indicators, and ensures consistent implementation of housing policies and procedures across programs. This role collaborates closely with Program Directors, Senior Housing Specialist, and external partners to strengthen housing access, improve placement and retention outcomes, and resolve systemic barriers to housing. This position serves as the primary housing systems manager, focusing on operational oversight, staff guidance, data integrity, reporting, and continuous quality improvement. While the role maintains working knowledge of oversight related to housing navigation and stabilization practices, direct client service is expected in cases of crisis support. Housing Systems Coordination & Oversight (Agency-Wide) Provide agency-wide leadership and coordination of housing-related activities across all El Hogar programs to support timely placement into temporary and permanent housing, including lease-up activities. Establish, standardize, and monitor housing workflows to ensure consistency, efficiency, and alignment with contract and system expectations. Serve as a central point of coordination for cross-program housing strategies and initiatives. Landlord & Community Partnership Development Lead strategic outreach and relationship management with landlords, property managers, housing providers, and community-based organizations to expand housing inventory and placement opportunities. Develop and maintain sustainable partnerships that promote long-term housing stability for clients across programs. Represent El Hogar in housing-related community collaborations and system planning efforts. Client Housing Support Maintain working knowledge of housing navigation and stabilization practices to effectively guide and support housing staff. Provide direct client housing assistance only as needed for coverage, complex cases, or system-level problem‑solving, including support with applications, inspections, lease signings, and move‑in coordination. Ensure coordinated entry processes and documentation meet Continuum of Care (CoC), county, and funder standards. In collaboration with clinical and program leadership, support the development and oversight of individualized housing plans that meet agency and county requirements. Provide crisis intervention or appointment support on an exception basis, particularly in the absence of designated housing or service coordination staff. Data Systems, Reporting & Excel-Based Analysis Serve as the agency subject-matter expert for housing-related data systems, including HMIS, SmartCare, and Sacramento County EHR platforms. Ensure accurate, timely, and consistent housing data entry across systems through staff guidance, monitoring, and corrective action. Lead data reconciliation efforts, identifying and resolving discrepancies across HMIS, SmartCare, and other databases within established timelines. Conduct monthly audits to identify missing or inconsistent data. Quality Assurance, Compliance & Performance Monitoring Prepare audit summaries, performance reports, and data analyses, including findings, methodology, and recommendations for improvement. Monitor housing-related performance indicators to ensure compliance with contracts, county requirements, and internal policies. Support Program and Site Directors with continuous quality improvement planning related to housing outcomes and documentation. Provide oversight and technical assistance to Site Directors regarding proper documentation and tracking of housing-related flexible funds, including client purchases and program expenses. Stakeholder Engagement & Representation Attend and represent El Hogar at required Continuum of Care (CoC) case conferences, county monitoring meetings, housing coordination meetings, and relevant community events. Document, track, and communicate action items, deadlines, and system updates to internal stakeholders in a timely and organized manner. Team Leadership & Collaboration Facilitate and lead housing-related meetings with program leadership, housing staff, and external partners to coordinate resources and resolve complex or high-risk cases. Ensure stakeholders remain informed of housing progress, systemic challenges, and emerging trends. Provide guidance, coaching, and technical assistance to housing staff and supervisors to strengthen housing practices and documentation quality. Participate in required supervision, leadership meetings, training, crisis coverage planning, and county‑or agency-wide initiatives. Supervisory Responsibilities The Administrator of Housing Services is responsible for development, coordination, and monitoring of agency-wide housing systems, standards, and performance metrics. This position provides technical guidance, establishes procedures, conducts audits, and monitors compliance related to housing services. While this role does not provide direct supervision or manage personnel, it is accountable for identifying gaps, coordinating corrective actions through program leadership, and reporting housing performance and risks to executive leadership. Education and/or Experience High School Diploma or GED required. One of the following: Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field with a minimum of 3 years of experience in housing navigation, homeless services, behavioral health, or related systems-focused support roles; or Associate’s degree with a minimum of 5 years of progressively responsible experience in housing navigation, homeless services, behavioral health programs, or housing systems coordination. Experience should demonstrate increasing responsibility for coordination, documentation, data tracking, or system-level support, not solely direct service. Required Computer, Data & Systems Skills Proficiency in computer-based systems and data analysis, including Microsoft Office (Excel, Word, Outlook) and additional software as required. Strong Excel skills, including the ability to create and maintain multi‑tab trackers, perform data reconciliation, apply formulas, and analyze trends. Demonstrated experience using HMIS, SmartCare, or comparable housing and behavioral health data systems. Ability to reconcile information across multiple systems and identify data discrepancies. Experience preparing or supporting reports for monitoring, audits, or performance review purposes. Required Knowledge & Experience Familiarity with publicly funded housing systems and frameworks, including SHRA, HUD, Continuum of Care (CoC), and Managed Care Plans. Working knowledge of housing navigation, placement, and stabilization processes, including Coordinated Entry standards. Experience supporting diverse and underserved populations, including individuals who are justice-involved, experiencing mental health or substance use challenges, or chronic homelessness. Understanding documentation standards and compliance requirements related to housing services. Skills and Abilities Strong knowledge of local housing resources and best practices in Housing First and recovery-oriented service delivery. Ability to coordinate complex housing processes across multiple programs and stakeholders. Strong analytical, problem‑solving, and organizational skills with attention to detail. Excellent written and verbal communication skills, including the ability to clearly document findings and communicate system issues. Ability to work collaboratively within interdisciplinary teams and across external systems and partners. Demonstrated cultural humility and commitment to trauma-informed, client-centered approaches. Ability to work independently, manage competing priorities, and meet deadlines with minimal supervision. #J-18808-Ljbffr El Hogar Community Services, Inc.