Registered Client Experience Associate (Series 7 & 63 Required)

Registered Client Experience Associate

We are looking for a licensed, client-centric powerhouse who can balance high-empathy investor support with rigid regulatory communication discipline. At GigaStar, we are building a first-of-its-kind technology platform, which means our client environment is fast-moving and heavily regulated. As our Registered Client Experience Associate, you are the official face of the company to our investors and creators.

You will own the entire customer communication layer, fielding all live chats, emails, and calls through Zendesk with extreme urgency and care. Beyond real-time conversations, you will play defense for platform scalability by designing smart chatbot architectures and automated help centers, alongside executing essential compliance documentation reviews to clear investor accounts for general solicitation marketplace activity. If you are a self-starter who loves the creator economy, possesses a high EQ, understands crypto fundamentals, and doesn't flinch when executing structured regulatory communication workflows, you will thrive in this role.

GigaStar's mission is to fuel human creativity by building the financial engine of the Creator Economy. We are a multinational team of dedicated media, blockchain, and product design professionals with a successful entrepreneurial track record. Inspired by Creators, we are democratizing the Creator Economy to help Creators finance their ambitions, partner with Investors, and do what they love.

Our vibrant marketplace empowers Creators with access to funding and provides investors with revenue-sharing assets in the Creator Economy. We combine advanced fintech architecture with strict broker-dealer discipline to keep our ecosystem scaling reliably 24/7.

Key Responsibilities

• Investor Communication Ownership: Field all incoming emails, phone calls, and live chats from investors and creators, providing answers about platform metrics, revenue-sharing mechanics, and marketplace inquiries with absolute clarity.
• Chatbot Design & Automation: Actively create, build, and optimize automated chatbot workflows, trigger-based responses, and self-service help modules to resolve baseline user issues instantaneously and optimize response queues.
• Tech Stack Mastery: Own the customer ticketing ecosystem (Zendesk) to track, prioritize, track metrics, and efficiently resolve multiple simultaneous customer support requests without letting a single thread drop.
• Product Team Liaison: Act as the strategic bridge between our active users and our core engineers, gathering data-driven insights and user feedback to champion continuous platform and service updates.
• Customer Satisfaction Optimization: Lead account reviews and customer surveys to maintain high satisfaction metrics, proactively identifying potential platform blockers or customer friction points to solve them before they escalate.

Skills Needed & Requirements

• Active Licenses: Must hold active FINRA Series 7 and Series 63 licenses at the time of application.
• FINRA Registration Readiness: Must pass a comprehensive background check and fingerprinting upon hire to register dually as an Associated Person of both the GigaStar Market funding portal and the GigaStar Securities, LLC broker-dealer.
• FinTech & SaaS Pedigree: 2+ years of hands-on experience in a fast-paced SaaS customer support or operations role specifically within financial services or fintech platforms.
• Ticketing Systems Fluency: Proven experience managing customer operations inside professional ticketing infrastructure (Zendesk preferred, or comparable platforms like HubSpot for Service, Intercom, or LiveAgent).
• Crypto Literacy: Solid foundational knowledge of crypto and blockchain basics (digital wallets, public keys, transfer mechanics of digital assets).
• Start-Up Stamina: Proven track record of operating successfully within lean, fast-changing business environments where responsibilities overlap and execution speed matters.
• Social Media Bonus: Experience or deep familiarity with the YouTube creator space, influencer marketing, or modern social media monetization models is a massive plus.
• Communication Brilliance: Exceptional written and verbal English communication skills, backed by high structural organization and extreme attention to detail.

By working remotely as a member of the diverse, global GigaStar team, you will perform at the crossroads of the disruptive Creator Economy and FinTech worlds on a first-of-its-kind technology, collaborating with a passionate team of entrepreneurial experts while enjoying competitive compensation and a flexible PTO policy.

• Generous stock options
• Excellent benefits package, including Blue Cross Blue Shield Medical/Dental, 100% company-paid life insurance benefits, and ST/LT disability, 401K, and Paid Parental Leave
• Employee Assistance Programs, including access to work/life specialists, life planning consultants, and sessions with a licensed professional counselor through Tava Health
• Tuition reimbursement program
• Monthly wellness stipend
• Laptop / required accessories for your remote work setup
• Diverse and multicultural work environment
• Engaged team culture with monthly teamwide activities
• Flexible paid time off, including vacations and holidays

If you have the skills and experience we're looking forand even if you don't meet every requirement but are smart, eager to learn, and passionate about driving growth in the Creator Economywe encourage you to apply.