Seasonal Call Center Representative/Receptionist

Tax Season Call Center Representative

Jackson Hewitt is one of the largest tax preparation companies in the country, helping hardworking Americans get their best refund for over 40 years. Our locally owned offices prepare over 5,000 returns each year across Michiana and recently earned a National Jackson Hewitt award for new client growth. Our team runs on five values: Ownership, Learning, Community, Fairness, and Teamwork. You'll be the friendly voice of our offices during tax season. Working alongside our Call Center Manager, you'll help handle call volume so every client gets a quick, helpful answer. As call volume fluctuates, you'll also greet and assist clients at our main office when you're not on the phones.

What You'll Do:

• Answer inbound calls, schedule appointments, and answer general client questions
• Make outbound call to past clients to welcome them back and book appointments
• Give clients updates and route questions to the right person
• Greet walk-in clients, check them in, and keep the front desk running smoothly

Schedule: Flexible hours set with your manager. Coverage is needed: Monday-Friday 9 a.m.-7 p.m. Saturday 11 a.m.-6 p.m. Sunday 1-6 p.m.

What we are looking for:

• 18 years or older
• Solid computer and typing skills (required)
• Clear, friendly phone manner and a client-first attitude
• Call center or customer service experience preferred, not required
• Bilingual English/Spanish preferred
• No tax knowledge needed. We'll train you!

Compensation: $12.00 - $15.00 per hour