Community Account Representative

Comcast Job Opportunity

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for facilitating the penetration growth in assigned communities by promoting Comcast products including video, high-speed internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned communities. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.

Core Responsibilities

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned communities. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the community level by leveraging available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of communities and leverages their support through onsite programs and events.
• Calls on and visits all new build communities on a regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned communities. Pitch advanced products to set up leads / meetings for Xfinity Account Executive. Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills: Critical Thinking Problem Solving, Customer Experience (CX), Relationship Building, Sales, Self Motivation

Education: Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.