Leasing Agent/Admin

Bluestone Real Estate Services invites applications for a Leasing Agent/Administrative Assistant position. Bluestone Real Estate is a leading property management company dedicated to providing exceptional service and enhancing the living experiences of our residents. In this role, you will develop and implement strategies to attract and retain tenants at one or more of our properties, as well as promote the company's brand and reputation. You will help to ensure the leasing process is efficient, from screening applicants to signing contracts and ensuring compliance with legal and ethical standards. This position will split time between Leasing and Administrative duties at the Salem office.

General Duties

• Create digital marketing content to improve company and properties’ online presence.
• Serve as the primary contact for applicants and prospects while escalating calls to the Assistant Property Manager or Property Manager only if needed.
• Foster positive relationships with applicants, prospects, vendors and staff by addressing concerns promptly and professionally while noting communications in property software.
• Work to reduce vacancies in a timely manner by inspecting units to ensure they are ready for move in, answer guest cards promptly, schedule and conduct leasing tours, collect and screen applicants, prepare move in paperwork and complete the move in process.
• Offer marketing suggestions as well as market available units by setting a market rent, writing a marketing description, post photos, floor plans, videos and 3D tours that meet high quality standards and are compliant with local, state and federal laws.
• Meet with prospects, conduct showings and utilize sales techniques to close the deal by getting prospects to complete an application and move in.
• Create and complete work orders & projects to assist the move out/turnover/move in process, including pre-move in inspections.
• Assist or complete property bill backs for advertising, marketing, commissions, etc.
• Complete any requested reports regarding leasing statistics.
• Respond to emergency calls during and after normal work schedule, as requested.
• Report accidents/emergencies immediately by completing an incident report.
• Maintain accurate information in property management system.
• Assist in administrative tasks such as copying/printing/scanning documents, mailing letters, posting notices, data entry and keeping the office clean and organized
• Answer phones and greet visitors at the Salem office and assist with their needs.
• Perform other job duties as assigned.

Required Qualifications

1. Minimum 1 year experience in leasing, advertising, marketing, sales or related role.
2. Excellent customer service and interpersonal skills.
3. Strong communication skills (written and verbal), including the ability to use tact and diplomacy in sensitive situations, while maintaining confidentiality.
4. Proficient use of office equipment such as laptop, printer, scanner, etc. and Microsoft Office software, such as Teams and Outlook.
5. Consistent typing speed of at least 30 words per minute.
6. Valid Driver’s License, active insurance and reliable transportation if employed at multiple properties or living offsite and required to participate in the rotating on-call program.

Preferred Qualifications

1. Minimum 1 year experience in leasing, property management, or related role.
2. Proven sales ability.
3. Experience with or ability to learn CRM, photo editing or property management software programs, such as Adobe Photoshop, AppFolio, Avid and/or ShowMojo.
4. Knowledge and understanding of Fair Housing regulations both federally and locally.
5. Experience in properly setting priorities, managing time to meet deadlines and organizing tasks & projects.
6. Strong attention to detail.

Physical Requirements

1. The ability to sit, stand, walk and climb stairs is frequent.
2. The ability to lift up to 30 lbs. is occasional.

Bluestone Real Estate Services is an Equal Opportunity employer fully dedicated to achieving a diverse workforce. We are committed to a culture of inclusivity and respect. We encourage applications from members of historically underrepresented racial/ethnic groups, veterans, women, members of the LGBTQ+ community, individuals with disabilities and others who help us achieve our vision of a diverse and inclusive community.