Patient Assistance Advocate (Pharmacy Technician)

Location: Remote Position Pay Range: $16.72 - $27.86 Position Summary: Will work with patients and clinics to provide financial assistance to make medications affordable for patients. Key Performance Areas: KPA 1 – Patient Assistance Submit financial assistance applications for AON patients. Follow up on submitted PAP requests for updates. Assist patients with financial assistance through manufacturers and foundations. Follow up with patients through the entire assistance process's and submit renewals when indicated. KPA 2 – Customer Service Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc. SP follow-up to assure orders are being processed efficiently. Scheduling deliveries. KPA 3 – Backup to pharmacy staff Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed. KPA 4 – Education & Training Responsible for keeping up on all applicable training and education for maintenance of permit. Providing PAP training to new hires when required. Will follow up daily to see which grants/foundations have available funds Position Qualifications/Requirements: Education: High school diploma, GED or equivalent education is required Previous Experience: Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Certifications/Licenses: Pharmacy technician registration with the Florida Dept of Health in good standing preferred. Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required. Travel: <25% Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone. #AONA #LI-REMOTE American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care. AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better. By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient. Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. We offer competitive compensation packages that include comprehensive health insurance with a robust provider network. Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program. At AON, we offer you more than a job, we offer you a career. As a network of independent oncology practices working together as one, we host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country. Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.