Service Delivery Director (Engineering) - DEX

Job Description

Service Delivery Director (Engineering) – Digital Employee Experience – Remote, USA

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Ideal current roles, if you're a:

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• Senior Endpoint / EUC Engineer
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• Systems or Infrastructure Engineer (endpoint focused)
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• DEX Engineer or Consultant (Nexthink, 1E, Tanium, ControlUp or similar)
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• Endpoint Management Engineer (Intune / SCCM / Jamf)
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Location: Remote, USA

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Key requirements:

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• 7+ years in enterprise endpoint, infrastructure or systems engineering
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• Experience at scale — thousands of endpoints, ideally global
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• Advanced PowerShell or Bash
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• Depth across both Windows and macOS
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• DEX platform experience preferred (Nexthink especially welcome)
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Overview:

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• Amberes is partnering with a specialist Digital Employee Experience business working at the enterprise end of the market.
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• Demand for complex DEX deployments across global customers is growing quickly, so they're hiring senior, hands-on engineers who can own the technical side of delivery.
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• Despite the Director title, this is not a management role. It's a senior individual contributor position — you'll stay hands on the tooling.
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The position:

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• This suits engineers who have run endpoint estates at real scale and want to go deeper on the DEX side.
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• You'll take deployments from design through to full production rollout, making sure the platform is properly built, integrated and actually used.
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Core responsibilities:

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• Own technical delivery end to end, from design through rollout and ongoing optimisation
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• Lead large-scale deployments, including agent and collector rollout across global environments
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• Build and configure environments with scalability and performance in mind
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• Integrate with the wider IT ecosystem — ServiceNow and other ITSM tools, plus automation workflows
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• Write remediation scripts and automation logic
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• Work alongside EUC, infrastructure, security and operations teams
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• Troubleshoot complex deployment and integration problems
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• Make sure the platform is embedded into BAU rather than left on a shelf
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Technical environment:

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• DEX platforms — Nexthink, 1E, Tanium, ControlUp
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• PowerShell and Bash
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• Intune, SCCM/MECM, Jamf
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• Active Directory and Entra ID
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• ServiceNow and ITSM integrations
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• Windows and macOS at enterprise scale
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Background & experience:

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• Proven experience running endpoint or DEX tooling inside a large enterprise
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• Track record on global or large-scale rollouts (5k+ endpoints)
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• Strong hands-on capability across deployment, configuration, and tuning
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• Experience building integrations (APIs, ServiceNow, automation workflows)
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• Solid grounding in enterprise IT — endpoint management, identity, security
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• Comfortable working with senior technical stakeholders
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If of interest, please apply!

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Note:

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An Amberes job posting can reach over 1,000 applicants, and we advertise across dozens of openings at any one time. The team does its absolute best to acknowledge every application in good time and reply with updates. However, because of the volume, we are not always able to reply to everyone, and we apologise if that happens to you. Applications are received and held via LinkedIn. We do not store applicant data on our own systems without your consent.

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Thank you,

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Team Amberes