Customer Care & Sales Coordinator

Job Description

Job Description

Customer Care & Sales Coordinator

Build your career with a company that has been getting glass done right since 1947.

Join a trusted brand with more than 79 years of experience in the glass industry and a strong reputation for quality, professionalism, and customer service. Portland Glass invests in its employees through training and development, helping you build the knowledge and skills needed to succeed in a fast-paced customer service and sales environment.

Portland Glass is a proud partner of Neighborly, who connects customers to skilled service professionals who repair, maintain, and enhance homes, vehicles, and businesses. Neighborly is changing the home services industry, and together with our partners, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role, and each day will be a chance to make a difference in your community. Bring your passion to our team, and let's make an impact together.

Bring your experience and make a difference.

Your responsibilities will include:

• Serving as the primary customer contact in person and over the phone.
• Providing exceptional customer service and identifying customer needs.
• Preparing quotes and estimates and following up on open opportunities.
• Scheduling and coordinating technician jobs and adjusting schedules as needed.
• Ordering and reordering materials and resolving order issues.
• Communicating with vendors regarding orders, availability, pricing, and corrections.
• Processing customer payments, vendor invoices, and bills.
• Assisting with insurance claims and verification when needed.
• Maintaining accurate customer, job, scheduling, billing, and order information.
• Following up with customers regarding quotes, appointments, service needs, and job status.
• Working closely with Store Managers and Technicians to keep jobs organized and on schedule.
• Managing multiple priorities, including customer calls, walk-ins, technicians, vendors, and administrative tasks.
• Helping manage the day-to-day operation of the store when the Store Manager is in the field.
• Representing the Portland Glass brand with professionalism and a commitment to exceptional service.

Bring your skills and achieve success.

Required qualifications:

• Excellent communication and customer service skills.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and follow-through.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Comfortable using computers, email, phones, and other technology.
• Ability to communicate effectively with customers, technicians, vendors, and management.
• High school diploma or GED.
• Ability to maintain professionalism in a busy customer-facing environment.

Preferred Qualifications:

• Previous experience in inside sales, customer service, scheduling, dispatching, billing, administration, or a related field.
• Experience in the glass, construction, home improvement, automotive, or service industry.
• Experience working with scheduling, billing, or customer management systems.

Bring your work ethic and gain stability.

Full benefits package offered:

• Medical
• Dental
• Vision
• Employer-paid life insurance
• 401(k) with match
• PTO/7 paid holidays
• Employee Assistance Program

Financial benefits:

• Semi-annual bonuses based on position metrics
• Associate Equity Program
• Referral Bonus Program

Competitive pay: Compensation is based on experience and skill level.

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, lift 75lbs on occasion, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers.  The Associate is exposed to typical office working conditions, as well as conditions in a workshop environment. The Associate must be able to lift and climb ladders, handle glass and related materials, and carry all needed equipment to perform measurements and design assessments. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform essential job functions.  The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice. 

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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