Scheduler/Customer Service Representative

Customer Service Representative/ Scheduling Coordinator

Livingood's, Savannah's largest independent home appliance store, is seeking a skilled, experienced, and reliable Customer Service Representative/ Scheduling Coordinator. We are looking for someone with strong communication skills, who takes pride in their work, and has good attention to detail. The ability to multi-task in a fast-paced environment is a must.

Responsibilities:

• Interacts with customers in a friendly and professional manner (incoming and outgoing calls)
• Uses software to schedule service on customer's home appliances. Familiarity with the local area is desirable
• Filing of completed service tickets
• Other duties as assigned by Customer Service Manager

Qualifications:

• Previous customer service experience
• High level of ownership, accountability and initiative
• Excellent communication (including strong telephone etiquette), interpersonal and analytical skills
• Ability to demonstrate good judgement when handling customer concerns
• Prioritize multiple tasks in a fast-paced environment
• Ability to develop relationships with customers and colleagues
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Must be reliable, with excellent attendance
• Computer and technology competency

This position offers many outstanding benefits including company health, dental, and vision insurance, paid holidays, paid time off, and much more. Livingood's is locally owned and operated, celebrating over 40 years of providing customers in the Georgia and South Carolina areas the best appliance value and the highest level of customer service.