Corporate Director of Task Force Operations

CORPORATE DIRECTOR OF TASK FORCE OPERATIONS

POSITION PROFILE

The Corporate Director of Task Force Operations will support all properties in the Palisociety portfolio as operational task force and training. When onsite supporting a property, this role will perform all duties of the General Manager role including oversight and hands‑on support of Front Desk, Housekeeping, Property Maintenance, Hotel Overnight Agents and Food and Beverage as well as all administrative duties. This position will also work closely with property teams that are not performing up to standard and provide training and support as needed. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Other duties may be assigned as needed. This position will travel the majority of the time and must be flexible for travel and support on weekends and holidays as well. This position will report directly to the Vice President of Operations.

ABOUT PALISOCIETY

Palisociety is a collection of unique hotels and residences that aim to enhance the lives of our guests and our communities by creating one‑of‑a‑kind, neighborhood‑centric places filled with interesting people and friendly staff providing trusty service. We take to heart that few things in life are as transformative as the people and places you encounter when traveling – and seek to bring that inspiration into everything we do.

THE TASK AT HAND

Directing Team Members Ensure that the hotel operates in a way that follows the Company’s unique approach to the community and authentic service‑driven hospitality. Promote a positive work environment for all employees, ensuring that all employment‑related processes comply with local, state and federal regulations. Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow‑through and accountability. Participate in daily and weekly property inspections and ensure completion of follow‑up items. Leads the property Safety Committee and help oversee property safety ensuring compliance with all related requirements. Prepare and perform performance management evaluations. Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary. Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures. Verify that regular ongoing communication is happening within the departments (e.g., pre‑shift briefings, team meetings, etc). Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals. Create and ensure all SOP’s, policies, procedures and service standards are followed. Set goals and expectations for team members, in collaboration with the Senior/Regional Director of Operations, using the performance review process that holds staff accountable for successful performance. Accept responsibility for the health, safety and welfare of the hotel guests and employees. Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety. Support with Department coverage as needed. Oversee and handle HR‑related tasks in collaboration with the Senior/Regional Director of Operations of the region and the Corporate Human Resources team. Meet with the Senior/Regional Director of Operations on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees. Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members. Help onboard and transition in new Hotel Managers or General Managers as needed. Managing Guest Experience Continuously strive to improve and maintain guest experiences. Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews. Respond to and handles guest problems and complaints. Stay visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Respond to online reviews. Facilitate day‑to‑day creative solutions to address any obstacles in implementing the best guest satisfaction results possible. Manage and coach team members on guest recovery and service. Achieve online guest review goals and respond within the deadlines. Property Maintenance & Housekeeping Monitor condition of properties, cleanliness, cost control, and quality of product and service. Ensure the hotel is well maintained. Conduct comprehensive weekly walk‑troughs with housekeeping, housemen and maintenance team members. Ensure quality of furniture, fixtures and other items are up to hotel standards. Supervise the preventative maintenance and regular scheduled cleaning programs using all company systems and protocols. Obtain quotes and resolve repair needs ongoing. Manage relationships with suppliers and purveyors. Work with the Company’s Design team and the Senior/ Regional Director of Operations to facilitate ongoing FF&E requirements. Drive monthly housekeeping as well as maintenance review meetings. Property Cost Control & Managing Revenue Goals Monitor Operations performance against budgets. Manage property departmental checkbooks on a weekly basis. Reviews labor standards on a weekly basis to ensure satisfactory controls are in place. Focus on maximizing the financial performance of the department. Coach and support Operations team to effectively manage occupancy, rate, wages and controllable expenses. Ensure property repairs and upgrades are performed in a cost effective and timely manner. Drive monthly cost review meetings with department heads. Manage all F&B costs as per company protocols and reporting methods. Confer with Corporate Accounting on an ongoing basis. Financial Reporting and Owner Relations On a monthly basis, work with the Senior/Regional Director of Operations and the Accounting department to publish monthly financial packs. On a monthly basis, represent the property operations team during ownership calls. Develop positive owner relationships. Provide monthly variance commentary and action steps to address issues. Support in the development of the annual operating budgets and timely analysis of financial results to verify accurate financial representations on a monthly basis. Food & Beverage Work with the property F&B management teams, to monitor performance against budgets on a weekly basis. Oversee the management of F&B departmental checkbooks on a weekly basis. Focus on maximizing the financial performance of the department. Work with property F&B management teams, as well as with the Director of Restaurants to ensure property repairs and upgrades are performed in a cost effective and timely manner. Oversee all Food & Beverage functions to ensure excellent customer service, quality control of products, and to maximize departmental revenue and profits. Ensure Food & Beverage team members provide professional, friendly and engaging customer service. Ensure all service standards and protocols are being followed for both Front and Back of House staff. Ensure any customer concerns are being addressed quickly and professionally and respond to online reviews. Manage all Food & Beverage operations budgets. Develop and implement cost‑saving and profit‑enhancing measures as appropriate. Review, prepare, and update forecast as needed. Assist Events Manager to plan, organize and execute special events and be present for events. Works with the Corporate Managing Director of Culinary and Creative to develop and implement menus and give input on menu items, as appropriate. Interview, select, train, counsel, and discipline all Food & Beverage team members and activities. Work directly with staff to ensure all Food & Beverage quality, service, and cleanliness standards are strictly adhered to. Ensure all opening and closing duties are conducted at the appropriate times and done in an efficient, effective, and timely manner, and done to company standards. Host regular Food & Beverage team meetings, in conjunction with other Food & Beverage leadership. Ensure all social media content is submitted on time. Ensure all F&B spaces are clean, maintained and styled according to company standards and inspect all areas on a daily basis. Sales & Marketing When supporting a property, have regular active involvement in the Sales, Marketing and Revenue Management functions, including driving key sales metrics (RevPAR, ADR, Occupancy) Work with the Sales & Marketing leadership team to develop effective strategies to address room sales potential. Work with Sales & Marketing leadership oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results. Prop Support for Improvement/Special Projects Travel as needed to support properties that are not meeting property inspections standards or service standards. Help lead Palisociety Brand Culture training as needed/directed. Conduct formal property inspections as directed. Work with the Corporate Operations Regional leaders to help the properties improve by structuring improvement plans and supporting follow‑up to inspections. Create protocols for properties to improve performance in guest satisfaction and overall cleanliness, maintenance and styling. Collaborate with the SRDO/RDO level as needed to address issues within the property. Work on Operations‑related projects as needed and as assigned.

WHAT WE'RE LOOKING FOR

Strong Hotel and F&B operational knowledge. Previous Hotel General Manager experience from full‑service operations. Must possess a positive attitude. Must be service oriented. Must be able to multi‑task. Must possess excellent interpersonal, analytical, and managerial organizational skills. Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Strong Microsoft Office skills (Excel, Word, Teams); ability to adapt to new technology and systems including AI tools and various tools within the PMS and POS systems. Perform job junctions with attention to detail, speed and accuracy. Prioritize, organize, and follow up. Be hands‑on, with a “roll‑up‑your‑sleeves” attitude. Follow directions thoroughly. Work with minimal supervision. Ability to carry up to 40lbs. Ability to walk, stand and bend continuously throughout the day. Flexible schedule, must be able to work weekdays, weekends and holidays. Must be able to stand for long periods of time. Must be able to travel extensively as this position is ongoing task force and training support.

WHAT'S IN IT FOR YOU

A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan. Paid time off, holiday pay, and sick pay when you’re under the weather. Career advancement in an organization committed to helping star employees thrive. There’s also an opportunity to expand your career trajectory as we are a fast‑growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come). Hands‑on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. We are an E‑Verify Employer/Somos un empleador de E‑Verify. #J-18808-Ljbffr Ontario Trillium Foundation