Enterprise Customer Success Manager
Justt
Enterprise Customer Success Manager Justt is a leader in the chargeback automation industry, providing hands‑free solutions to help merchants reclaim their revenue. Our innovative AI‑driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward‑thinking company that values innovation, responsibility, and fairness. We’re looking for an Enterprise Customer Success Manager to join our team in New York. What you’ll do Manage a portfolio of top‑tier enterprise customers across commercial, technical, support, and product dimensions Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights Identify and execute expansion opportunities end‑to‑end to achieve account growth targets Define and drive retention strategies through structured account plans to meet retention goals Lead business review meetings and engage senior management to strengthen multi‑level stakeholder relationships Act as the go‑to expert on new feature releases, ensuring smooth and effective customer adoption Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities Deliver client training and enablement sessions to drive value realization Collaborate cross‑functionally with Sales, Product, and Marketing to expand Justt’s regional presence Requirements 5+ years of experience as a Customer Success Manager managing enterprise accounts Proven track record in project management and cross‑functional collaboration Strong analytical mindset with the ability to interpret data and translate it into insights and actions Demonstrated success in building and growing long‑term, value‑driven customer relationships Comfortable operating in fast‑paced, dynamic environments Willingness to travel several times a year Experience in the payments industry – an advantage Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service and Business Development Industries Financial Services and Software Development #J-18808-Ljbffr
$88.98k - $134.59k
...company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and...SuggestedFull timeRemote workFlexible hoursSamsara
New York, NY2 days ago$80k - $88k
...and my ability to make an impact at Fullpath makes me feel like my work matters and my voice has meaning.”* Customer Experience# Enterprise Customer Success Manager* Full-time* US: Remote### About The Position### What you will be responsible for* Building the front-line...SuggestedFull timeRemote workHome officeFlexible hoursAutoLeadStar
New York, NY2 days ago$70k - $75k
...of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely... ...for modern application development. Summary The Enterprise Customer Success Manager will be responsible for the long‑term success, value, and...SuggestedFull timeLocal areaRemote workRelocationVisa sponsorshipWork visaFlexible hoursMariaDB plc
New York, NY1 day ago$150k - $300k
...uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research... ...Top of market cash and equity compensation. Role As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through...SuggestedHarvey
New York, NY16 hours ago$132.89k - $166.11k
...thousands of companies from startups to enterprises — including DoorDash, Flexport, and... ...growth engine at Brex. We bring in new customers, expand existing relationships, and drive... ...you’ll do As an Enterprise Customer Success Manager, you will serve as a financial...SuggestedWork at officeRemote workWork from homeBrex
New York, NY16 hours ago$190k - $220k
...Position Overview We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account... .... ~ Proven track record of working with mid-market to enterprise customers. ~ Exceptional communication and interpersonal...Contract workWork at officeRemote workVisa sponsorshipRelocation packageIVO Inc
New York, NY4 days ago- ...helps the world's fastest-growing companies automate, simplify, and accelerate revenue. We are seeking a Senior Enterprise Customer Success Manager to serve as a strategic business partner to our most complex and high-value enterprise customers. This role operates...Full timeWork experience placementCurrently hiringFlexible hours
LeanData
New York, NY4 days ago $141.75k - $157.5k
...Customer Success Manager, Enterprise Customer Success at hx is about much more than account management. We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Earlier this year...Work at officeImmediate startRemote workFlexible hoursNight shiftHyperexponential
New York, NY3 days ago- ...Enterprise Customer Success Manager Sedric is an AI-powered compliance excellence platform designed for regulated industries. We help financial organizations streamline risk monitoring and ensure compliance with ever-evolving regulations. Our customers rely on Sedric...
Sedric
New York, NY1 day ago $146.25k - $195k
...As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding...Work experience placementNavan
New York, NY1 day ago$140k - $160k
...Synthesia Customer Success Manager Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100.... ...Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at...Synthesia
New York, NY5 days ago$300 per month
...Probook ensures a consistent customer experience without the need for... ...-ACV accounts and own their success — from post-deployment... ...conversation. A strong executor: You manage a portfolio of complex, multi... ...~ Demonstrated ownership of enterprise/strategic accounts (10-30...Work at officeNight shiftProbook
New York, NY4 days ago- ...Enterprise Customer Success Manager Full-time Position About Us We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their...Full time
Kaizen Stackup
New York, NY4 days ago - ...About the Role Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product...Full timeWork at officeRemote workFlexible hours
Handshake
New York, NY3 days ago - ...Enterprise Customer Success Manager Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation through to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has...Work at office
Blackbird
New York, NY2 days ago $105k - $125k
...communities. HHAeXchange is seeking a proactive and experienced Customer Success Manager (CSM) to join our dynamic team. This is a hybrid position,... ...Management, or a similar client-facing role within the enterprise SaaS industry. Demonstrated ability to manage a similar...Full timeWork at officeLocal areaNight shift3 days per weekHHA eXchange
New York, NY16 hours ago- Yoodli, Inc. is seeking a full-time remote Growth Customer Success Manager to manage enterprise client accounts and drive customer satisfaction. You will collaborate with sales and product teams to enhance customer experience strategies and promote retention and business...Remote jobFull time
$95k - $100k
...Customer Success Manager, Enterprise Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York! As an Enterprise CSM at Dealpath, you'll manage a portfolio of 30–40 enterprise accounts for some of the world...Contract workWork at officeFlexible hoursDealpath
New York, NY2 days ago$80k - $95k
...Customer Success Manager, Enterprise New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships...Work at officeHome officeFlexible hoursIMPACT
New York, NY2 days ago- ...role focused on building strong relationships with major enterprise clients in the accounting sector. You will manage a portfolio of key accounts to drive adoption and ensure renewals, shaping the customer success strategy at one of the most dynamic AI companies. The...
$124k - $153k
Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships. As a trusted advisor for some of the world’s most innovative enterprise organizations, you will guide them in...Full timeRemote workMonday to FridayFlexible hours- ...efficiency and operate with confidence in an ever-changing market. Job Summary Centric Software is seeking an experienced Enterprise Customer Success Manager to support and grow strategic enterprise customers across our North American market, ideally based in or near New...Contract work
- Enterprise Customer Success Manager Join to apply for the Enterprise Customer Success Manager role at justt We’re looking for an Enterprise Customer Success Manager to join our team in New York. As a trusted advisor to our US customers, you’ll represent both the voice...Full time
- ...have millions of phone calls with their customers every week. We’ve built our company on... ...launch and automation through customer success, making Flip the reason they choose us and... ...customer success processes in both startup and enterprise contexts. Passion for storytelling and...Work at officeLocal areaNight shift
$120k - $150k
Overview At RippleMatch, we’re looking for a seasoned Enterprise Customer Success Manager to partner with our most strategic employer clients and ensure they realize the full value of our platform. In this role, you’ll own a portfolio of enterprise accounts with the freedom...Full timeWork at officeRemote workFlexible hours$160k - $181.6k
A leading construction intelligence platform based in New York is seeking a Senior Customer Success Manager to ensure enterprise clients maximize value from their services. The role focuses on strategic relationship building with key stakeholders, overseeing complex portfolio...$276k - $325k
...combining frontier agentic AI, an enterprise-grade platform, and deep... ...inflection point. With 1500+ customers in 60+ countries, strong product... ...As the Head of Customer Success, Enterprise - Americas, you will... ...operating cadences, and manage performance with rigor. Customer...Harvey
New York, NY2 days ago$95k - $100k
Customer Success Manager, Enterprise - Dealpath, New York, NY, US (Full‑time, on‑site) Responsibilities Manage a portfolio of 30-40 enterprise accounts as the primary relationship holder for investment teams and C‑suite stakeholders. Drive adoption and value by defining...Full timeContract workWork at officeFlexible hours- Affinity is seeking a Senior Customer Success Manager to own the post-sale lifecycle for a portfolio of strategic enterprise accounts in a hub-hybrid New York setup. You will drive renewals, expansions, and strong executive engagement, collaborating with product, sales,...
- ...businesses — starting with inventory management. We serve the trades: HVAC,... ...who care deeply about our customers and the details that make... ...investors. Lead Customer Success Manager We’re looking for a... ...impact book of Mid-Market and Enterprise accounts while acting as a...For contractorsWork at office
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