Assistant to the Manager, Waterford Point Amenity Center - The Tribute

Job Description

Job Description

CMA is seeking a professional, organized, and customer-focused Assistant to the On-Site Community Manager to support the daily operations of the Waterford Point Amenity Center and surrounding common areas.

Working under the direction of the On-Site Community Manager, this position supports community operations, vendor coordination, resident services, administrative functions, events, and facility maintenance. The ideal candidate is dependable, detail-oriented, able to manage multiple priorities, and committed to providing excellent customer service.

Key Responsibilities

Community Operations

• Support the daily operations of the Waterford Point Amenity Center and surrounding grounds.
• Conduct regular inspections of buildings, amenities, assets, and common areas.
• Identify maintenance concerns, coordinate work orders, and follow issues through resolution.
• Conduct amenity tours for new homeowners and assist with access materials and codes.
• Maintain community inventory and operational records.
• Assist with RFPs, bids, vendor proposals, and special projects.
• Coordinate with landscape, pool, HVAC, irrigation, janitorial, access control, and other service providers.
• Maintain vendor contracts, proposals, warranties, insurance certificates, W-9s, and related documentation.

Administrative & Committee Support

• Maintain Association, committee, meeting, vendor, and project records.
• Assist with meeting schedules, agendas, meeting packets, minutes, and follow-up items.
• Maintain project and action-item tracking logs.
• Support community events, reservations, registrations, deposits, and vendor coordination.
• Assist with community communications regarding projects, amenities, events, and operational updates.
• Utilize Outlook, Teams, OneNote, shared drives, and CMA management systems.

Resident & Customer Service

• Serve as a primary point of contact for residents, visitors, vendors, and callers.
• Provide professional, courteous, and responsive customer service.
• Communicate Association rules, procedures, amenity information, and resident responsibilities.
• Document resident concerns and requests and assist with appropriate resolution.
• Escalate policy interpretations and management matters to the On-Site Community Manager.

Financial & Administrative Support

• Process approved amenity fees, reservation deposits, and other transactions.
• Code invoices and check requests for approval and payment.
• Track event-related expenses and assist with budget preparation and monitoring.
• Prepare reports and other administrative materials as requested.

Qualifications

• High school diploma or GED required.
• Three to four years of related experience and/or training, or an equivalent combination of education and experience.
• Strong organizational, communication, problem-solving, and customer service skills.
• Ability to work independently, prioritize multiple tasks, and exercise sound judgment.
• Proficiency with Microsoft Office, Outlook, Teams, Excel, and related business software.
• Experience with community management software such as CINC is a plus.
• Valid driver's license and reliable transportation required.

Work Environment & Physical Requirements

This is a fast-paced, community-facing position with frequent interaction with homeowners, visitors, contractors, vendors, and management. The role requires regular outdoor property inspections and drive-around assessments.

The position requires the ability to sit, stand, walk, bend, stoop, kneel, reach, and communicate effectively. Employees must be able to regularly lift up to 15 pounds and occasionally lift up to 25 pounds. Reasonable accommodations may be made for individuals with disabilities.

What we offer

CMA strives to provide competitive compensation and a benefits program that truly invests in our team! We provide on-the-job training, competitive pay, and a full benefits package including Medical, Dental, Vision and Life insurance, as well as 401K, education reimbursement, vacation, sick days and more!

We are Community

Privately owned and founded in 1983, CMA remains true to the values that have set it apart for decades. We strive to set the bar in our industry, serving our external clients (as well as internal team members) with respect, integrity, and urgency. Together, we promote charity, health and wellness, and a lighthearted spirit on the job. We are looking for like-minded professionals to join us.

Ready to make a change?

If you are ready to make a meaningful impact by providing essential administrative support during our peak seasons, we encourage you to apply and join our team of dedicated professionals!