Senior Account Manager

The Senior Account Manager will manage key client programs together with our Asia-based teams to successfully bring manufacturing projects from development through mass production. They will be responsible for managing client relationships to ensure effective communication and long-term client satisfaction.

Responsibilities:

· Monitor client programs through daily review of ongoing work, project schedules, and internal communication to ensure client objectives are on track.

· Meet with clients on a regular basis during US business hours by phone/video to manage the relationship and look for growth opportunities.

· Hold regular evening meetings with client team and Sigma Asia teams to review open projects: set agendas, prepare the team, and guide weekly meetings.

· Meet with Asia teams as needed to review project status and provide guidance on how to proceed when the team has issues that need US support to resolve.

· Present any high-risk items, recovery plans, key questions, and escalations to the US leadership team for guidance and review of next steps.

· Gather data about client programs to gauge program success against KPIs for Quarterly Business Reviews.

· Work with senior managers to provide higher-level status summaries of key programs to share with client teams, including key decision makers.

· Supply chain and production planning activities, including reviewing production schedules, material inventory, and aligning forecasts and PO requirements with clients.

· Manage RFQ process with Asia development teams to ensure client expectations are understood and met.

· Assist in company operational initiatives: Join ad hoc internal initiative projects to provide feedback and insight and help direct departmental and company-wide changes.

· Work with US management & Asia teams to identify opportunities for cost reductions in ongoing client programs.

· Evening work time is required based on time zones and working with Asia.

· Travel to Asia to support product development.

Experience/Skills Requirement:

· Analytical: able to review reports and internal communications to find the story in the data and share with leadership and clients.

· Detail Oriented: Customer-facing work requires deep review of information in order to be able to defend or justify when critical questions are asked.

· Communication: Demonstrated ability to thrive in a multicultural, global work environment, with frequent collaboration across teams in China and Vietnam.  Experienced in aligning cross-regional teams across time zones, ensuring clarity on expectations, deliverables, and timelines. Skilled at simplifying and explaining complex information and documenting decisions to avoid misalignment.

· Comfortable with Ambiguity: Ability to assess probabilities in real time based on analysis of data, reporting, and internal communications.

· Leadership: Comfortable engaging with colleagues to explain, review, and deliver on client objectives. Willing to work to fix processes when they are creating frustration.

· Technical: A background in engineering is required. Experience in a manufacturing or supply chain environment, or related technical experience is preferred.

· Experience: 5+ years in a related account management role

· Demonstrated ability to work on multiple projects/programs concurrently

· Strong skills in Excel, PowerPoint

· Clear, concise written and oral communication skills

· Continuous Improvement Mindset: Demonstrates a continuous improvement mindset with the initiative to proactively identify gaps, propose solutions, and drive process enhancements.

Compensation & Perks

• Competitive salary & bonus eligibility

• Comprehensive benefits

• Hybrid work flexibility in Portland, Oregon

• Opportunity to work on cutting-edge product development with top-tier clients

About Sigma Worldwide

Sigma is an engineering and manufacturing firm with teams in New York, Oregon, China, and Vietnam. We specialize in accessories for the consumer electronics, consumer products, health & wellness, and point-of-sale industries that integrate soft goods, plastics, metals, and electronics. Our clients include growing startups and global industry leaders.