Customer Service Coordinator

Customer Service Coordinator

Trillium Staffing is now seeking a Customer Service Coordinator in Wixom, MI!

The Customer Service Coordinator serves as a key link between customers, sales, and operations. This role manages orders from quote through shipment, ensuring accuracy, communication, and follow-through in a fast-paced specialty metals environment. The position requires attention to detail and comfort working with technical product specifications such as alloys, tempers, gauges, and coil processing requirements.

Key Responsibilities

Customer & Sales Support

• Serve as the primary point of contact for assigned customer accounts
• Enter and manage sales orders, change orders, and order acknowledgements
• Schedule new order processing time in the slitting schedule.
• Monitor customer web based release systems as required.
• Provide order status updates, lead times, and shipment details I.e. ASN's
• Support sales with processing RFQ's, quotes, pricing updates, and documentation
• Resolve customer issues proactively and professionally

Order Management & Coordination

• Review customer purchase orders for accuracy and completeness
• Confirm material specifications including alloy, temper, gauge, width, finish, and tolerances
• Coordinate processing requirements such as slitting and packaging
• Work with production, purchasing, and logistics to meet delivery requirements
• Track orders through production and shipment to ensure on-time delivery

Documentation & Internal Communication

• Track & report new customer delivery performance Monthly
• Initiate and complete sales portion of APQP's
• Compile and present company sales performance results quarterly
• Maintain and revise Sales work instructions as necessary
• Maintain accurate customer records, pricing, and order history in Beehive
• Ensure compliance with customer requirements, certifications, and traceability (I.e. CMRT/Reach/Rohs etc.)
• Communicate priorities, rush orders, and changes internally
• Escalate potential issues early to minimize customer impact
• Prepare USMCA & Certificate of Origin documents

Our Client Offers

• Stable, family-owned business environment
• Competitive compensation based on experience
• Health, retirement, and paid time off benefits
• Great working environment and co-workers

Annual salary is $62 - $66k/year. Apply now!

Qualifications & Skills

• 3-5 years of customer service or order management experience
• Experience in metals, manufacturing, automotive or industrial distribution preferred
• Familiarity with flat rolled coil products, gauges, alloys, and processing is a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Able to calculate coil weights, tolerances and perform Metric to English measurement conversions.
• Proficiency with ERP systems and Microsoft Office (Excel & PowerPoint)
• Strong written and verbal communication skills

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions