Community Operations Manager

Job Description

Job Description

Description:

Community Operations Manager

Elyson | Katy, Texas

Competitive Salary + Comprehensive Benefits + 16 Paid Holidays

Hiring range based on experience, skills, and qualifications.

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities-we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We're looking for a Community Operations Manager to join our team at Elyson, one of Texas' premier master-planned communities. Spanning more than 3,600 acres, Elyson continues to grow with new neighborhoods, retail, parks, amenities, and recreational opportunities, creating a dynamic environment where no two days are the same.

In this role, you'll partner closely with the Executive Director to lead the community's day-to-day operations, oversee its amenities and physical assets, develop a high-performing team, and create the systems and accountability needed to deliver an exceptional resident experience.

This is more than a traditional community management role. It's an opportunity to help shape the future of a nationally recognized community while working alongside residents, Board members, developers, vendors, and a talented team.

If you're a highly organized, proactive leader who enjoys building strong teams, improving operations, and creating places where people truly thrive, we'd love to meet you.

Why People Choose Cohere

The best communities are built by people who feel supported, valued, and empowered to do their best work. That's why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.

Highlights Include:

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What You'll Do

Lead Operational Excellence

• Lead the day-to-day operation of the community with a proactive, solutions-oriented approach focused on planning, execution, and accountability.
• Establish operational priorities, implement efficient systems and standard operating procedures, and ensure work is completed with consistency and a high level of quality.
• Continuously evaluate operations, identify opportunities to improve efficiency and reduce risk, and address potential issues before they affect residents or community assets.

Develop and Lead the Team

• Lead, coach, and develop the operations team by setting clear expectations, delegating effectively, and holding team members accountable for results.
• Build a collaborative, high-performing culture grounded in ownership, communication, continuous improvement, and exceptional service.
• Empower team members to solve problems and take ownership while providing the support, feedback, and performance management needed for success.

Steward Facilities and Community Assets

• Oversee the care and readiness of Elyson's parks, pools, recreation facilities, trails, landscape, irrigation systems, lakes, playgrounds, buildings, lighting, signage, and other common-area assets.
• Develop preventative maintenance programs, conduct regular inspections, coordinate repairs, and maintain accurate asset records to support long-term capital planning.
• Ensure community spaces remain safe, functional, attractive, and resident-ready while protecting the Association's long-term investment.

Manage Vendors, Budgets, and Risk

• Prepare scopes of work, coordinate competitive bids, evaluate proposals, recommend vendor selections, and oversee contract performance.
• Establish clear service expectations, inspect completed work, and hold contractors and service providers accountable for quality, compliance, and results.
• Assist with annual budget preparation, monitor operational spending, evaluate costs and trends, and support reserve planning and capital improvement projects.
• Identify and reduce operational risks through inspections, preventative maintenance, emergency preparedness, documentation, and timely corrective action.

Support an Exceptional Resident Experience

• Approach resident interactions with professionalism, responsiveness, empathy, and a genuine commitment to service.
• Communicate clearly about maintenance activities, community improvements, and operational concerns while building trust through consistent follow-through.
• Provide organized reporting, documentation, recommendations, and operational support to the Executive Director, Board of Directors, committees, and cross-functional partners.
• Track meaningful performance indicators such as amenity readiness, work order response times, vendor performance, inspection completion, budget adherence, and resident satisfaction.

What We're Looking For

• Bachelor's degree in business administration, public administration, hospitality, community association management, facilities management, construction management, property management, or a related field preferred.
• 5-7 years of progressively responsible experience in operations, facilities management, community association management, hospitality, project management, property management, or a related field.
• 5-7 years of experience supervising, coaching, developing, and managing employees.
• Professional experience managing amenities, facilities, infrastructure systems, preventative maintenance programs, and capital improvement projects.
• Experience managing vendors, contracts, consultants, and service providers, including performance oversight and accountability.
• Experience supporting budget development, monitoring expenditures, managing resources, and making fiscally responsible decisions.
• Exceptional organization, prioritization, follow-through, judgment, and attention to detail, with the ability to manage multiple priorities and deadlines independently.
• Excellent communication and relationship-building skills with the ability to work effectively with residents, Board members, developers, vendors, consultants, and internal teams.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and the ability to learn community management, work order, document management, and other technology platforms.
• Knowledge of community association governance, reserve planning, asset lifecycle management, and contract administration is highly desirable.
• CMCA, AMS, PCAM, CPM, FMP, or a comparable community or facilities management designation preferred.

Additional Requirements

• This is a full-time, onsite position supporting the Elyson community.
• The regular schedule is Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional evenings, weekends, and holidays based on operational and community needs.
• A valid driver's license, acceptable driving record, and reliable transportation for local business needs are required.
• Ability to frequently lift or move up to 30 pounds and remain on your feet for extended periods.

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.